Customer Service Representative - State Farm Agent Team Member

Andres Ordaz - State Farm Agent; Lincoln (CA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Job summary

Andres Ordaz - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, manage inquiries, and coordinate with the team to support local customers. You will build relationships, answer requests, and keep precise records to uphold service standards.

The role emphasizes customer-first mindset, clear communication, and the ability to multitask in a fast-paced environment, with opportunities to grow within a community-focused agency in California.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Dedicated to customer service

Strong communication

Interpersonal skills

Detail-oriented

Customer service experience preferred

Bilingual Spanish preferred

Job description

Benefits

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in April 2017 and currently lead a team of seven. Before becoming an agent, I spent 10 years as a State Farm team member, giving me firsthand experience with the business and an appreciation for the importance of building a strong team. Outside of work, I’m married with two kids who stay busy with football, basketball, and rugby. I enjoy staying active myself through endurance riding, mountain biking, cross country, and boating.

Being involved in our community is important to me. I serve as an assistant coach, stay active with local youth sports, and am involved with the Rotary Club. Supporting local families and giving back are values that carry into how we operate our agency.

Our agency offers health benefits, a 401(k), life insurance, a hiring bonus, and plenty of flexibility to support work-life balance. I believe in taking care of my team and creating an environment where people feel valued while also having the opportunity to perform, grow, and earn.

Our culture is family-oriented, supportive, and driven. Our motto is “Stop living on a prayer” - we believe success comes from setting goals, putting in the work, and taking ownership of your results.

I’m looking for someone who is driven, coachable, motivated to make money, and committed to taking great care of our customers. If you value a great work environment and want your hard work to translate into success, we’d love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative with Andres Ordaz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.