Customer Relations Representative - State Farm Agent Team Member

Anna Gaudyn - State Farm Agent; Schaumburg (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Anna Gaudyn - State Farm Agent is seeking a Customer Relations Representative to provide exceptional customer experiences in Schaumburg, Illinois. You will resolve customer inquiries, update records, and collaborate with team members to support a positive environment.

The ideal candidate should possess strong communication and problem-solving skills, preferably with experience in customer service, and should be bilingual in Spanish. Join a team that values honesty, kindness, and collaboration.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.
• Bilingual in Spanish is preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle high-stress situations

Bilingual Spanish

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I’ve been a State Farm agent for 6 years, and before that I spent 11 years as a team member — so I truly understand what it’s like to work in this role and how important it is to have the right support, leadership, and environment to grow.

Our agency has a friendly, laid-back, and welcoming culture where everyone works together as a team. We believe in a work hard/play hard mindset, but without the pressure — just genuine collaboration, positivity, and an environment where people enjoy coming to work. With 8 team members, we’re a growing office that values connection and teamwork.

We offer paid vacation and holidays, healthcare benefits, and retirement options to support your well-being inside and outside the office.

Our mission is simple: to take great care of our customers while treating people with honesty, kindness, and respect. We’re looking for candidates who are honest, trustworthy, kind-hearted, and carry a positive attitude into their work each day. If that sounds like you, you’d fit right in here.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Anna Gaudyn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.