Customer Relations Representative - State Farm Agent Team Member

Brian Pep; Marysville (WA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Join Brian Pep as a Customer Relations Representative to enhance customer experience and support the growth of a successful insurance agency. This role focuses on managing inquiries and ensuring customer satisfaction while providing exceptional service.

The ideal candidate possesses strong communication and problem-solving skills, with a preference for those with customer service experience. Additional language skills such as bilingual Spanish are a plus, enhancing your ability to connect with a broader clientele.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Bilingual Spanish

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

Our agency opened in July 2016 and is home to a team of four. I’m a second-generation State Farm agent, proudly continuing a family legacy that began 47 years ago at this very location.

Before taking over the agency, I worked at a startup in California, helping grow it into a multi-million-dollar company specializing in packaging products.

I graduated from a local college where I met my wife. Together, we’re raising three children, one in college at University of Washington and the other two are still in high school.

I love the outdoors, skiing, mountain biking, and cycling, and I’m deeply involved in my church and several local nonprofits.

We offer a casual office environment, PTO, team events and lunches, team‑building activities, and birthdays off. We make it a priority to celebrate milestones and achievements together as a team.

Our culture is close‑knit and relationship‑driven, centered around a simple motto: “Truly caring and serving customers with empathy and genuine care.” We work hard, play hard, and keep things fun — I’m known for my sense of humor and for leading with heart. We’re looking for team members who are sincere, kind, driven, and genuinely care about making a difference in the lives of others.

Role Description:

As a Customer Relations Representative - State Farm Agent Team Member with Brian Pepelnjak - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.

Your attention to detail, customer service skills, and desire to help people make you a fit.

You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for.

We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.
• Bilingual Spanish preferred.