Customer Relations Representative - State Farm Agent Team Member

Ryangrubbsinsurance; Lexington (SC); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Four-day work week when goals are met

Team lunches

Job summary

Ryan Grubbs - State Farm Agent in Lexington, SC seeks a Customer Relations Representative dedicated to delivering exceptional service. You will handle inquiries, update records, and support retention while working with a close-knit team in a four-day work week incentive and competitive retirement plan.

We value relationship-building, community involvement, and growth opportunities within a performance-driven office that emphasizes teamwork and integrity.

Qualifications

• Excellent communication and problem-solving skills.
• Customer service experience preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service experience

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2012 and has grown into a strong, motivated team of six professionals who are passionate about serving our community and supporting one another. I started my State Farm career right out of college as a team member, and that experience gave me a deep appreciation for what it takes to build a successful, customer-focused office.

Outside of work, I’m a husband and dad to three kids, and much of my time is spent cheering them on at their sporting events. I’m also active in our church and enjoy playing golf whenever I can. Our agency stays closely connected to the community, especially through sponsorships and support for local elementary and middle schools.

We’re a Chairman’s Circle agency, and that success comes from our commitment to teamwork, integrity, and relationships. We operate as a true team — close-knit, supportive, and driven to help one another succeed.

We offer great perks, including a 401(k), team lunches, and one of our favorite incentives — a four-day work week when goals are met. We value work-life balance, celebrate our wins, and have fun while doing it.

We’re looking for team members who are relationship-driven, customer-focused, and eager to be part of a winning culture where everyone contributes and grows together.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Ryan Grubbs - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.