Customer Relations Representative - State Farm Agent Team Member

Aaron Kieselburg State Farm Agency; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License Paid by Agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Aaron Kieselburg State Farm Agency is looking for a Customer Relations Representative to join a close-knit team in Phoenix. You will handle customer inquiries, maintain records, and support retention efforts while delivering exceptional service that helps the agency grow.

This role emphasizes empathy, attention to detail, and teamwork in a relaxed, flexible environment that values work-life balance and opportunities for advancement.

Qualifications

• Clear communication and active listening.
• Strong problem-solving and conflict-resolution abilities.
• Experience in customer service preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Job description

Benefits:

• License Paid by Agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency two years ago and currently lead a close-knit team of four. From day one, I’ve been intentional about building a culture that’s supportive, fun, and flexible—where people genuinely enjoy coming to work.

We believe in working hard while still making time to celebrate together, whether that’s through casual team dinners or incentive travel for hitting agency goals. I’m also committed to supporting work-life balance, especially for team members with kids—flexibility around school schedules and family events is part of how we do things here.

Our office thrives on friendly competition, laughter, and collaboration. It’s a relaxed environment where we push each other to grow while having fun along the way. If you're looking for a team that works with purpose and supports one another, this could be the perfect place to grow your career.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Aaron Kieselburg - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.