Customer Relations Representative - State Farm Agent Team Member

Camillekiste; Eatontown (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Job summary

A local insurance agency in Eatontown, New Jersey is seeking a Customer Relations Representative to enhance customer experiences and support agency growth. Ideal candidates should possess strong communication and problem-solving skills, ideally with customer service experience. Responsibilities include managing inquiries, maintaining records, and collaborating with departments to ensure customer satisfaction. This role offers opportunities for advancement in a supportive and friendly work environment, emphasizing work-life balance and internal growth for motivated team members.

Qualifications

• Preferred experience in customer service or similar roles.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update details as necessary.
• Assist in customer retention strategies.
• Coordinate with other departments to ensure satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Calmness under stress

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

Our agency opened in 2008 and currently has a team of four. Before becoming an agent, I worked in management for medical claims with State Farm, which gave me a strong foundation in service, leadership, and building relationships.

We offer 5 sick days, 2 weeks of vacation and a strong focus on work-life balance. Our office culture is friendly, easygoing, and laid-back — we all get along well and create a welcoming environment for both team members and customers.

We’re looking for someone with a positive attitude who enjoys being part of a collaborative, supportive team. If you’re friendly, approachable, and want to grow with a team that values balance and good energy, this could be a great fit for you.

Role Description:

As a Customer Relations Representative – State Farm Agent Team Member with Camille Kiste – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.