Customer Relations Representative - State Farm Agent Team Member

Erynn Nelson - State Farm Agent; Chico (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Dental insurance

Job summary

Erynn Nelson - State Farm Agent is seeking a Customer Relations Representative to join a collaborative team in Chico, CA. You will deliver exceptional service, handle inquiries, and support agency growth through strong relationships with customers and teammates.

The role emphasizes attention to detail, empathy, and proactive problem solving, with opportunities for advancement within a supportive office culture.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Calm under pressure

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Dental insurance

ABOUT OUR AGENCY:

I opened my agency in 2021 and currently lead a team of five. Before becoming a State Farm agent, I worked as a State Farm team member and previously served as an Assistant Controller and Operations Manager at Angel Island Capital. I graduated from Cal Poly San Luis Obispo and had the opportunity to study abroad in Torino, Italy—an experience that broadened my perspective and appreciation for building relationships.

Our agency is built around collaboration, growth, and supporting one another. We've created a young, energetic team that genuinely enjoys working together and celebrates each other's successes.

Our agency offers medical, dental, and vision insurance, group life insurance, a 401(k), and PTO. We believe in investing in our team and providing the support needed to build a successful, long-term career.

Our culture is fun, positive, and hardworking. I'm looking for someone who is honest, caring, self-motivated, and willing to take initiative. If you enjoy working with people and want to be part of a close-knit team that works hard while having fun, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Erynn Nelson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.