Customer Service Representative - State Farm Agent Team Member

Ryan Grubbs - State Farm Agent; Lexington (SC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Ryan Grubbs - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support the growth of a local insurance agency. You will resolve inquiries, coordinate with agency teammates, and anticipate community needs while aiming for internal growth opportunities for sales-minded individuals.

The role emphasizes teamwork, integrity, and relationships in a chairmans circle agency setting, with perks like a four-day work week when goals are met and

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Customer service

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our Agency

Our agency opened in 2012 and has grown into a strong, motivated team of six professionals who are passionate about serving our community and supporting one another. I started my State Farm career right out of college as a team member, and that experience gave me a deep appreciation for what it takes to build a successful, customer-focused office.

Outside of work, I’m a husband and dad to three kids, and much of my time is spent cheering them on at their sporting events. I’m also active in our church and enjoy playing golf whenever I can. Our agency stays closely connected to the community, especially through sponsorships and support for local elementary and middle schools.

We’re a Chairman’s Circle agency, and that success comes from our commitment to teamwork, integrity, and relationships. We operate as a true team — close-knit, supportive, and driven to help one another succeed.

We offer great perks, including a 401(k), team lunches, and one of our favorite incentives — a four-day work week when goals are met. We value work-life balance, celebrate our wins, and have fun while doing it.

We’re looking for team members who are relationship-driven, customer-focused, and eager to be part of a winning culture where everyone contributes and grows together.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Ryan Grubbs - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.