Customer Relations Representative - State Farm Agent Team Member

Johngrana; Town of Carmel (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Johngrana in Town of Carmel is seeking a Customer Relations Representative to generate exceptional customer experiences that support the growth of our insurance agency. Ideal candidates will possess strong communication and problem-solving skills while managing customer inquiries and coordinating with colleagues.

Our supportive environment encourages personal and professional growth, making this a great fit for customer-focused individuals who are empathetic and driven.

Qualifications

• Preferred experience in customer service.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Calm under stress

Job description

Benefits

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

With 38 years of experience and a second‑generation State Farm legacy, our agency is proud to be a well‑established presence in the community. We have a team of five and work in a modern, professional office that still feels like family.

Our culture is close‑knit, and even our mascot, Molly (our 11‑year‑old pup) brings joy to the team and clients alike. If you’re looking for a place where you can feel at home while growing your career in a supportive, professional environment, this could be the right fit for you.

Role description

As a Customer Relations Representative – State Farm Agent Team Member with John Grana – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.