Customer Relations Representative - State Farm Agent Team Member

Bryanmichaels; Bel Air (MD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Bryanmichaels in Bel Air, Maryland, is looking for a Customer Relations Representative to enhance customer experiences and support agency growth. You'll manage inquiries, maintain records, and coordinate with team members to ensure exceptional service.

The ideal candidate will thrive in a collaborative, family-oriented environment and possess strong communication and problem-solving skills. If you are customer-focused and enjoy helping others, this opportunity is perfect.

Benefits include health insurance, 401(k), performance bonuses, and a flexible schedule.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle high-stress situations

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2000 after starting my career in the claims side of the insurance industry, which gave me a strong foundation for helping customers when they need it most. Family is a huge part of my life — I’m a proud father of three, and I’m about to become a grandfather for the first time. Over the years, I’ve spent a lot of time coaching youth sports, which has shaped my leadership style and passion for mentorship.

Our office is a close-knit, family-oriented environment where teamwork, dedication, and genuine care for people come first. We value team members who are willing to learn, can juggle multiple priorities, and love connecting with others. You’ll even find small touches of appreciation here, like spontaneous coffee happy hours to celebrate wins and build camaraderie.

If you’re someone who thrives in a collaborative setting, enjoys learning, and wants to make a difference in people’s lives, this could be the perfect place for you.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Bryan Michaels - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.