Customer Relations Representative - State Farm Agent Team Member

Shannon Till State Farm; Florida; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k) employer match

Health insurance

Paid time off

Job summary

Shannon Till State Farm in Winter Garden, FL is seeking a Customer Relations Representative to provide friendly service on calls and in person. You will resolve customer issues, review policies for coverage gaps, and maintain accurate files in the agency system.

Bilingual Spanish/English is preferred, with licensing support offered as needed. The role emphasizes customer-first service, dependable performance, and potential licensing to qualify for advancement within the agency’s local team.

Qualifications

• Fluent or proficient in Spanish and English preferred.
• Detail-oriented and dependable with tasks.
• Willing to earn the required Property and Casualty license.
• Friendly and professional, puts customers' needs first.
• Patient listener who enjoys solving problems for people.

Responsibilities

• Provide friendly, professional service on inbound calls and walk-in customer visits
• Work through customer problems calmly until they are resolved
• Serve Spanish- and English-speaking customers clearly and accurately
• Spot gaps in a customer's coverage when you review their policies
• Check back in with customers to keep them with the agency
• Keep customer files complete and current in the agency system
• Answer questions about policies, bills, and coverage updates and get the details right

Skills

Spanish/English fluency

Attention to detail

Dependable

Willing to obtain P&C license

Customer service mindset

Patient listening

Job description

Customer Relations Representative - State Farm Agent Team Member

Position Overview

Looking for steady, meaningful work with a team that values you? Shannon Till State Farm is hiring a Customer Relations Representative in Winter Garden, FL offering dependable weekday hours, a supportive office environment, and benefits you can build on. Candidates who are fluent or proficient in Spanish and English are encouraged to apply.

Responsibilities

• Provide friendly, professional service on inbound calls and walk-in customer visits
• Work through customer problems calmly until they are resolved
• Serve Spanish- and English-speaking customers clearly and accurately
• Spot gaps in a customer's coverage when you review their policies
• Check back in with customers to keep them with the agency
• Keep customer files complete and current in the agency system
• Answer questions about policies, bills, and coverage updates and get the details right

Qualifications

• No prior insurance experience required
• Fluent or proficient in Spanish and English, preferred
• Careful with details and dependable about seeing tasks through
• Willing to earn the required Property and Casualty license
• Friendly and professional, and puts customers' needs first
• A patient listener who enjoys solving problems for people

Benefits

• 401(k) retirement plan with employer match
• Health insurance
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths
• Licensing and training support
• Company events, contests, and team lunches

Pay range: $19-$25 per hour

This range reflects expected total compensation—including base salary, commissions, and bonuses—when performance goals are met. Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.