Customer Relations Representative - State Farm Agent Team Member

Rob Cutting - State Farm Agent; Wilmington (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Paid time off

Training & development

Opportunity for advancement

Job summary

Rob Cutting - State Farm Agent in Wilmington, NC seeks a Customer Relations Representative to deliver outstanding service and help grow the agency. Our office has proudly served the community since 2009; a five‑person team focuses on teamwork, structure, and mutual respect.

This role emphasizes customer inquiries handling, record maintenance, retention support, and cross‑department coordination, with hands‑on training and clear advancement opportunities.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Generate exceptional customer experiences that reinforce the growth of the agency.
• Resolve customer inquiries and coordinate with other agency team members.
• Maintain accurate customer records and update information as needed.
• Assist with customer retention strategies and cross-department coordination.

Skills

Communication

Problem-solving

Customer service experience

Stress management

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency has proudly served the community since 2009 and is home to a talented team of five experienced professionals who share a passion for helping others. I’ve been a business owner my entire life, which has given me a deep appreciation for hard work, structure, and teamwork — qualities that define the way our office operates today.

Outside of work, I live on the beach and a horse farm, where my love for horses keeps me busy. Family is everything to me — I’m one of nine children and a proud grandparent to eight grandchildren. Our office is also pet-friendly, and we’re big supporters of local police, fire departments, and veterans’ organizations.

We offer paid vacation, holidays off, bonuses, and a 401k plan. We also reimburse licensing costs and take pride in providing some of the best hands‑on training available for new team members to succeed long‑term.

Our office culture is organized, supportive, and built on mutual respect. With a structured environment and a highly experienced team, everyone plays an important role in helping one another achieve success. We’re looking for someone who is organized, driven, and motivated — someone who’s ready to learn, grow, and become part of a close, dependable team.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Rob Cutting - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.