Customer Relations Representative - State Farm Agent Team Member

AJ Fraley - State Farm Agent; Newport News (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid

Group Health

Performance bonus

Competitive salary

Advancement opportunities

Paid time off

Training & development

Job summary

AJ Fraley - State Farm Agent is seeking a Customer Relations Representative to join a small team serving Newport News and surrounding communities. You will focus on delivering exceptional service, resolving inquiries, and supporting ongoing customer relationships.

The role emphasizes collaboration, learning, and growth within a community-focused agency. Licensing is provided, with opportunities to advance and bonuses tied to performance.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Tools

CRM software

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Group Health
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2008 and currently has a small but highly experienced team of two. Before becoming an agent, I spent 18 years working for a life insurance agency, which gave me a strong foundation in financial services and helping families protect their futures. I also hold financial designations through The American College of Financial Services. I'm married and have one daughter who inspires everything I do.

We're deeply involved in the community, sponsoring multiple events throughout the year, including a 5K race, a golf tournament, and a 10K race. Personally, I also volunteer at a homeless shelter every Christmas Eve and Christmas Day - giving back is something that truly matters to me.

We offer PTO, annual bonuses, a hiring bonus once licensing is completed, and a Simple IRA to support our team's growth and well-being. Our culture is centered around learning, generosity, and continuous development. Both of my current team members have been with me for a long time, and together we've built a workplace that's both professional and fun.

I'm looking for someone who brings expertise or a hunger to learn, someone who thrives in a collaborative environment where growth and giving back are equally valued.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with AJ Fraley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.