Customer Relations Representative - State Farm Agent Team Member

Jared Dolan - State Farm Agent; The Woodlands (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jared Dolan - State Farm Agent in The Woodlands, TX is seeking a Customer Relations Representative to deliver exceptional customer experiences within our growing agency. You will handle inquiries, help maintain records, and support retention initiatives while collaborating with other team members to meet community needs.

We offer a competitive salary, licensing paid by the agency, and opportunities for advancement.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Job description

Benefits:

• Simple IRA


• Licensing paid by agency


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

I'Ve been a State Farm agent since 2011 and spent three years as a team member before opening my own agency, giving me a strong foundation in both customer service and team development. Today, we’re a team of six focused on growth, support, and delivering a great experience for our customers.

I earned my marketing degree from McNeese State and have been married for 13 years. My wife and I have three boys who keep life busy and fun. I stay actively involved in my church and participate in many neighborhood and community events.

For our team, we offer health insurance, PTO, life insurance, a retirement plan, bonuses, and travel opportunities.

Our office culture is positive, supportive, and team-oriented. We like to have fun, avoid micromanaging, and truly root for each other’s success. We’re looking for someone who brings a great attitude, strong work ethic, and coachability-someone who is positive, motivated, and ready to grow as part of a team that supports one another.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Jared Dolan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.


• Maintain customer records and update information as needed.


• Assist with customer retention strategies.


• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.


• Experience in customer service preferred.


• Ability to handle high-stress situations calmly.