Customer Service Representative - State Farm Agent Team Member

Erik Slaughter - State Farm Agent; Coppell (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus

Health insurance

Dental insurance

Vision insurance

Paid time off

Training & development

Advancement opportunities

IRA (Simple IRA)

Job summary

Erik Slaughter - State Farm Agent in Coppell, TX is seeking a Customer Service Representative to reinforce the growth of a local insurance agency. You will help customers by answering inquiries, explaining policy options, and delivering a welcoming, helpful experience.

We are a 5-person team dedicated to providing a dependable customer experience. This role emphasizes accuracy, teamwork, and customer-focused problem solving, with opportunities for internal growth and development as you assist

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:

I opened my agency in 2000 after spending 9 years working in State Farm claims, which gave me a strong foundation in customer service and problem-solving before moving into agency ownership. Our team now includes 5 team members who work together to support our customers and provide a welcoming, dependable experience.

I’m a graduate of Clemson University, married with three kids, and a big fan of all things sports. Outside the office, you’ll usually find me at the beach, on the golf course, or spending time with family.

We offer paid vacation and holidays, a Simple IRA, health benefits, and reimbursement for licensing costs to help our team grow professionally. Our office maintains a relaxed atmosphere with a strong focus on customer service and needs-based conversations that truly help people.

If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Erik Slaughter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.