Customer Relations Representative - State Farm Agent Team Member

Jon Laporte - State Farm Agent; Bay City (MI); Sur place; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

License Reimbursement

401(k)

Performance Bonus

Competitive Salary

Flexible Schedule

Advancement Opportunities

Paid Time Off

Training & Development

Résumé du poste

Jon Laporte - State Farm Agent is hiring a Customer Relations Representative to deliver exceptional customer experiences and support the growth of a local insurance agency. You will handle inquiries, coordinate with team members, and anticipate community needs to improve service quality.

This role emphasizes customer focus, problem-solving, and teamwork, with opportunities for internal growth and advancement within a flexible, supportive environment.

Qualifications

• Clear communication and strong listening skills.
• Experience in customer service preferred.
• Ability to remain composed in high-stress situations.

Responsabilités

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Connaissances

Communication

Problem-solving

Customer service

Calm under pressure

Description du poste

Benefits:

• License Reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I’ve been an agent with since 2016 and currently lead a team of nine. Over the years, I’ve focused on building a strong, supportive team environment where people can grow and succeed together.

Outside of the office, I’ve been married for over 28 years and have three children. I’ve also spent time coaching youth sports in Bay City, which reflects my passion for mentorship, teamwork, and helping others develop.

Our agency offers a 401(k), licensing reimbursement, and a strong emphasis on work-life balance. We’re very flexible and understand the importance of balancing work with personal life. We also believe in celebrating success- whether that’s through team dinners, outings, or simply recognizing each other’s wins along the way.

Our culture is supportive, team-oriented, and built around helping each other succeed. If you’re looking for a place where you can grow your career while being part of a team that values balance, recognition, and collaboration, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Jon Laporte - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.