Customer Relations Representative - State Farm Agent Team Member

Solomon Barwegen - State Farm Agent; Nashville (TN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Licensing paid

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Advancement opportunities

Job summary

Solomon Barwegen - State Farm Agent is actively seeking a Customer Relations Representative to join a growing agency. You will engage with customers, resolve inquiries, and coordinate with team members to ensure satisfaction and community trust.

The role emphasizes a friendly, team-first culture with flexible scheduling and opportunities for advancement. Licensing is provided by the agency, with additional training and development support.

Qualifications

• Clear communication and problem-solving abilities.
• Experience in customer service is preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Generate exceptional customer experiences to support agency growth.
• Resolve customer inquiries and coordinate with agency team.
• Maintain accurate customer records and assist with retention.

Skills

Communication skills

Problem solving

Customer service experience

Job description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in October of 2024 after spending my entire career with State Farm, starting when I was just 18 years old. Coming from a State Farm family — with my brother also serving as an agent — this business has always been about more than a job; it’s about building something lasting with people you trust. Our team currently includes three members, and we’re a young, growing office with a strong emphasis on teamwork, energy, and shared success. Staying grounded in what matters is important to me, and I’m actively involved with my church and a local special education program as part of that commitment.

For our team, we offer health benefits, paid licensing, team outings, coffee, team lunches, and a very flexible approach to time off — especially around the holidays. Our culture is competitive in a healthy way, team-first, and built on a true “work hard, play hard” mindset. We’re looking for driven individuals who enjoy being part of a tight-knit team, bring positive energy, and want to grow alongside a young agency that’s just getting started.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Solomon Barwegen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.