Customer Relations Representative - State Farm Agent Team Member

Jess Sutcliffe - State Farm Agent; Fort Madison (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Licensing paid upfront

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Profit sharing

401(k) matching

Job summary

Jess Sutcliffe - State Farm Agent in Fort Madison, IA is seeking a Customer Relations Representative Team Member to deliver exceptional service, coordinate with agency staff, and help grow a local insurance agency. The role offers licensing paid by the agency, a flexible schedule, opportunities for advancement, and community involvement.

You will manage inquiries, maintain customer records, assist with retention strategies, and collaborate with departments to ensure satisfaction.

Qualifications

• Clear communication and active listening to assist customers
• Ability to diagnose and resolve customer issues
• Calm demeanor handling high-stress situations

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies and follow-ups.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Job description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Profit sharing
• 401(k) matching

ABOUT OUR AGENCY

I opened my agency in 2021 and currently have 5 team members. We value a balanced, rewarding work environment where hard work is recognized and celebrated. Team members enjoy travel opportunities when benchmarks are met, plus everyone gets their birthday off with pay.

Our agency is deeply involved in the community, and we take pride in supporting and showing up for local events. We believe in creating a workplace where team members can thrive professionally without sacrificing their personal lives.

We offer a 401k with employer match, health benefits, work life balance and we also pay for licensing costs up front - reinforcing our commitment to supporting both your career and well-being. If you're looking for a team that values growth, community, and balance, this could be the right fit for you.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Jess Sutcliffe - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.