Customer Relations Representative - State Farm Agent Team Member

Jennifer Lowder - State Farm Agent; Edmond (OK); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Edmond, Oklahoma, is seeking a Customer Relations Representative to provide exceptional client experiences and support. This role involves managing customer inquiries, updating records, and working closely with team members to ensure satisfaction. Candidates should have strong communication skills, experience in customer service, and the ability to handle stressful situations. The agency emphasizes a supportive work culture, offering benefits like health insurance and flexible schedules.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Ability to handle high-stress situations

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency is supported by a team of seven, and we take a lot of pride in creating a workplace where people feel supported, respected, and motivated to do their best. Before opening my agency, I spent 10 years as a State Farm team member, which gave me a strong foundation in the business and a clear understanding of what it takes to build a successful, people‑first office.

Giving back is important to us, and we stay involved through our local church and school community. We love being part of the area we serve and believe in showing up for others whenever we can.

For our team, we offer PTO, a Simple IRA, health benefits, licensing reimbursement, and a strong focus on work‑life balance. Our office culture is positive, honest, and goal‑driven, and we’re looking for someone who is extremely reliable, self‑motivated, and ready to work hard while bringing great energy to the team. If you’re driven, dependable, and enjoy being part of a supportive environment, you’ll fit right in here.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Jennifer Lowder - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.