Customer Service Representative - State Farm Agent Team Member

Erinmisurelli; Randolph Township (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Erin Misurelli - State Farm Agent in New Jersey is seeking a personable Customer Service Representative to deliver exceptional interactions and support our local community. You will help clients with inquiries, policy questions, and account updates, ensuring accurate records and timely follow-up.

The right candidate is a people person who values teamwork, demonstrates strong communication, and strives to exceed expectations while contributing to a friendly, growth-minded office.

Qualifications

• Customer service experience is preferred.
• Strong communication and interpersonal skills are essential.
• Detail-oriented with ability to multitask.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Interpersonal skills

Detail-oriented

Job description

Benefits

• License Reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About our agency

I opened my agency in 2011 and currently lead a close-knit team of four. Before becoming an agent, I gained firsthand experience as a State Farm team member, which gave me a strong foundation in the business and ultimately led me to agency ownership. Outside of work, I’m a proud mom of four. Family is everything to me, and I genuinely love the career and team I’ve built.

Staying connected to our community is also a big priority. I’m very involved locally, especially through my children’s sports and other community activities.

Our agency offers health benefits, licensing reimbursement, professional development, opportunities for career growth, and a strong commitment to work-life balance. We believe in giving people the support and resources they need to learn, develop, and build a rewarding career.

Our office is laid-back, easygoing, and family-oriented, with a team that genuinely enjoys working together. When hiring, I value work ethic and character over experience. I’m looking for a people person who genuinely wants to help others, brings a great attitude, and is willing to learn. If you’re hardworking, caring, and excited to grow with a supportive team, we’d love to meet you.

Role description

As a Customer Service Representative with Erin Misurelli - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.