Customer Relations Representative - State Farm Agent Team Member

Bill Oswald - State Farm Agent; Belvidere (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Bill Oswald - State Farm Agent in Belvidere, IL is seeking a Customer Relations Representative to deliver exceptional service and support to clients across the community.

You will handle inquiries, maintain records, and support retention efforts while collaborating with the agency team to ensure satisfaction and timely resolutions. A positive, problem-solving mindset and willingness to grow with the agency are valued.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Bilingual Spanish

Job description

Benefits:

• License reimbursement


• 401(k)


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

I opened my agency in January 2021 with a focus on building a strong, growth-oriented team. Before becoming a State Farm agent, I spent 30 years in the automotive industry managing service departments. My dad was a State Farm agent for 25 years, and I eventually decided to follow in his footsteps and bring my leadership experience into this business.

Outside of the office, I enjoy cars, motorcycling, boating, and golfing. I also stay involved in the community through local events and activities.

For our team, we offer PTO, a 401(k), life insurance, and a strong focus on work-life balance. We also keep things engaging with team competitions and regular team lunches.

Our office culture is fun, competitive, and team-oriented. I’m looking for someone who is motivated, positive, and enjoys being part of a team that works hard, supports each other, and celebrates wins together.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Bill Oswald - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.


• Maintain customer records and update information as needed.


• Assist with customer retention strategies.


• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.


• Experience in customer service preferred.


• Ability to handle high-stress situations calmly.


• Bilingual Spanish preferred.