Customer Service Representative - State Farm Agent Team Member

Randy Shoemaker - State Farm Agent; Phoenix (AZ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Randy Shoemaker - State Farm Agent in Phoenix is seeking a Customer Service Representative to deliver exceptional service and help people manage their insurance needs. You will answer inquiries, provide policy information, assist with changes, and coordinate with the agency team to serve the community.

The ideal candidate is outgoing, with strong communication and multitasking skills. Bilingual Spanish is preferred, and a desire to grow with the agency is highly valued.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitask

Customer service experience

Bilingual Spanish

Job description

Benefits:

• Hiring bonus


• 401(k)


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2021 and currently lead a team of eight. Before becoming an agent with State Farm, I had a background in sales and hospitality, including working with PSA leads and handling AV setups for conferences. After relocating to the area, I eventually made the move into agency ownership and haven’t looked back.

Outside of the office, I’m a big family person. I've been married for 15 years with three boys (14, 12, and 9), all named after Dodgers legends. I’m a huge baseball fan, especially of the Los Angeles Dodgers, and I love music as well. Earlier in life, I toured with bands and traveled all over, which sparked my passion for collecting and exploring new places. These days, I enjoy traveling with my family and making the most of that time together.

Our agency offers PTO, holiday pay, a 401(k), work-life balance, and a hiring bonus. We believe in rewarding hard work while making sure our team has the flexibility to enjoy life outside of work.

Our culture is very family-oriented—everyone gets along, supports one another, and works together as a team. We focus on understanding the “why” behind what we do and always prioritize taking care of our customers. I’m looking for someone who is outgoing, motivated, and not afraid to put themselves out there—whether that’s networking, building relationships, or generating their own leads. If you enjoy working with people, want to be part of a supportive team, and are driven to grow your career, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Randy Shoemaker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.


• Bilingual Spanish preferred.