Customer Relations Representative - State Farm Agent Team Member

Isabel Degollado - State Farm Agent; San Antonio (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

IRA match

Job summary

Isabel Degollado - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional experiences for clients seeking insurance solutions. You will handle inquiries, maintain accurate records, and support retention efforts within a collaborative team.

The ideal candidate communicates clearly, stays calm under pressure, and may speak Spanish. This role offers a flexible schedule, training opportunities, and a path for advancement in a community-focused agency.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.
• Organizational skills and professionalism.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service experience

Stress management

Bilingual Spanish

Job description

Benefits:

• Bonus based on performance


• Competitive salary


• Flexible schedule


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2018 and has grown to a strong team of six. We offer an IRA match and PTO, and we’re proud of the growth-focused culture that defines our office.

When bringing on new team members, I look for people who are organized, respectful, goal oriented, and have a strong sense of urgency — individuals who thrive in an environment that’s always looking to improve and move forward.

We’re also deeply involved in our community and take part in a variety of local events and partnerships. If you’re someone who values growth, teamwork, and making an impact, this could be the perfect place to build your career.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Isabel Degollado - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.


• Maintain customer records and update information as needed.


• Assist with customer retention strategies.


• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.


• Experience in customer service preferred.


• Ability to handle high-stress situations calmly.


• Bilingual Spanish preferred.