Customer Relations Representative - State Farm Agent Team Member

Brian O'Keefe - State Farm Agent; Town of Islip (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

401(k)

401(k) matching

Job summary

Brian O'Keefe - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences and support the agency's growth in the community.

Responsibilities include handling inquiries, updating client records, and coordinating with teams to ensure satisfaction. The role emphasizes strong communication, empathy, and a proactive, sales-minded attitude with potential for advancement.

Qualifications

• Strong communication and problem-solving abilities are essential.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly and professionally.
• Bilingual Spanish is preferred to support a diverse client base.

Responsibilities

• Handle customer inquiries and resolve issues.
• Maintain accurate client records and update information as needed.
• Support customer retention strategies and follow up on leads.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem solving

Customer service

Bilingual Spanish

Job description

Benefits:

• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Signing bonus


• Training & development


• 401(k)


• 401(k) matching

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Brian O'Keefe - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.


• Maintain client records and update information as needed.


• Assist with customer retention strategies.


• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.


• Experience in customer service preferred.


• Ability to handle high-stress situations calmly.


• Bilingual Spanish preferred.