Customer Service Representative - State Farm Agent Team Member

Jordan Escobar - State Farm Agent; El Paso (TX); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Résumé du poste

Jordan Escobar - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, process policy changes, and assist with claims in a supportive, growth-focused team. The role emphasizes customer-centricity and relationship-building within a local Texas community.

The position offers PTO, paid holidays, licensing reimbursement, and a flexible schedule to support work-life balance.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsabilités

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Connaissances

Communication

Interpersonal skills

Multitasking

Attention to detail

Customer service

Spanish bilingual

Description du poste

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2024 and is a growing team of two with strong momentum and opportunity ahead. Before becoming a State Farm agent, I worked at Charles Schwab, bringing a financial services background and customer-focused approach into the business. I attended New Mexico State University and enjoy staying connected to the local community through events and outreach. Giving back and building relationships locally is something we value as a team.

For our team, we offer PTO, paid holidays, reimbursement for licensing costs, and a strong focus on work-life balance. We’re also flexible when it comes to personal needs - if something comes up, we work together to make it work.

What sets our agency apart is how we operate - always putting the customer’s best interests first. We offer a full range of products, including investment options, and take pride in creating a thoughtful and personalized customer experience. From sending handwritten thank-you cards to recognizing referrals, we go the extra mile to build lasting relationships. Internally, we keep things fun and engaging with quarterly outings, monthly bonuses, and a team that genuinely supports and celebrates each other’s wins.

Our office culture is flexible, energetic, and growth-focused. We believe in consistent coaching, ongoing training, and creating real opportunities for advancement. We’re looking for someone with strong communication skills who is coachable, competitive, and goal-oriented.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jordan Escobar - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.