Customer Service Representative - State Farm Agent Team Member

Bill Oswald - State Farm Agent; Belvidere (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Bill Oswald - State Farm Agent seeks a customer service oriented team member to provide policy information, assist with updates, and process claims, contributing to a high level of customer satisfaction in the Belvidere area.

The role emphasizes accuracy, teamwork, and a proactive approach to helping community members with their insurance needs and inquiries.

Qualifications

• Clear communication and strong interpersonal abilities.
• Attention to detail and ability to multitask in a fast-paced environment.
• Previous customer service experience is preferred, not required.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Customer service experience

Bilingual Spanish

Job description

Benefits:

• License reimbursement


• 401(k)


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

I opened my agency in January 2021 with a focus on building a strong, growth-oriented team. Before becoming a State Farm agent, I spent 30 years in the automotive industry managing service departments. My dad was a State Farm agent for 25 years, and I eventually decided to follow in his footsteps and bring my leadership experience into this business.

Outside of the office, I enjoy cars, motorcycling, boating, and golfing. I also stay involved in the community through local events and activities.

For our team, we offer PTO, a 401(k), life insurance, and a strong focus on work-life balance. We also keep things engaging with team competitions and regular team lunches.

Our office culture is fun, competitive, and team-oriented. I’m looking for someone who is motivated, positive, and enjoys being part of a team that works hard, supports each other, and celebrates wins together.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Bill Oswald - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.


• Bilingual Spanish preferred.