Customer Relations Representative - State Farm Agent Team Member

Bonny Bird - State Farm Agent; Bedford (OH); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Sales training

Base pay + commission

Flexible schedule

Paid time off

Training & development

Job summary

Bonny Bird - State Farm Agent in Ohio is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of a local insurance agency.

You will handle customer inquiries, maintain client records, assist with retention strategies, and coordinate with other agency team members. The role offers training, development, and a potential hybrid work arrangement after training and probation.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Willingness to obtain insurance licensing.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service

Sales mindset

Job description

Benefits:

• License reimbursement
• Formal sales training and paid time to study
• Base Pay + Commission
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

At our agency, we pride ourselves on fostering a collaborative and inclusive company culture where every team member is valued. We provide opportunities for career development through hands-on training, ensuring you have the skills and support needed to thrive. After completing your training, you’ll even have the option to work in a hybrid setting, offering flexibility to balance your work and personal life.

Our focus on teamwork and mutual success creates an environment where everyone can grow and achieve their goals together. We maintain a casual, welcoming atmosphere that makes coming to work enjoyable, while also prioritizing our impact within the community. If you’re looking for a fulfilling career with purpose, growth opportunities, and a team spirit, this is the place for you!

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Bonny Bird - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Must be willing to obtain insurance licensing.