Customer Relations Representative - State Farm Agent Team Member

Robbie Anderson - State Farm Agent; North Olmsted (OH); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k)

Bonus (performance)

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Robbie Anderson - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service to local customers. You will handle inquiries, resolve issues, and help people navigate insurance options while contributing to a welcoming office environment.

With a focus on teamwork and growth, the role offers ongoing training, flexible scheduling, and opportunities for advancement as you build a career within a family-owned agency.

Qualifications

• Clear communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service experience

Job description

Benefits:

• 401(k)


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

Our agency has proudly served customers for over 9 years and has grown into a team of 13 across two office locations. As a family-owned and operated agency, we've built our success on strong relationships, exceptional customer service, and creating opportunities for our team members to grow and succeed.

Giving back is an important part of who we are. Our agency actively supports local charities and community initiatives, and we take pride in making a positive impact both inside and outside the office.

For our team, we offer health benefits, a 401(k), licensing costs paid up front, and a strong commitment to work-life balance. We believe that investing in our team creates an environment where people can build rewarding, long-term careers.

Our culture is energetic, supportive, and growth-oriented. We work hard, celebrate success, and genuinely enjoy spending time together as a team. We're looking for individuals who are coachable, motivated, and eager to grow both personally and professionally. If you're looking for an opportunity where your contributions matter and your success is supported, we'd love to meet you.

\"Money doesn't buy happiness, but happy people are usually successful and make money. My job is to provide an environment where my employees want to show up every day, create a positive culture, and thrive.\" – Robbie Anderson, Owner/Agent

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Robbie Anderson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.


• Maintain customer records and update information as needed.


• Assist with customer retention strategies.


• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.


• Experience in customer service preferred.


• Ability to handle high-stress situations calmly.