Customer Relations & Parts Solutions Specialist

Atlas Copco; Auburn Hills (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Atlas Copco in Auburn Hills, MI is seeking a Customer Relations Representative to strengthen customer relationships, quote parts, process orders, and maintain SAP data from inquiry to fulfillment.

The role requires English proficiency with additional German or Spanish a plus, 2+ years in customer-facing roles, and familiarity with SAP. This position emphasizes accurate data, effective communication, and cross-functional support within an international organization.

Qualifications

• High school diploma or GED required, associates or bachelor’s in business administration or related field.
• Minimum 2 years’ experience with direct customer contact in a professional environment.
• Experience in an international organization and adaption to different cultures.
• Practical experience in serving customers with a service orientation.
• Strong English communication skills; German or Spanish a plus.
• Familiarity with SAP or equivalent ERP systems.
• Organized, structured work style with strong interpersonal skills.
• Good IT skills and proficiency in Microsoft Office and SAP R/3.

Responsibilities

• Assist customers in identifying part numbers and quoting technically oriented inquiries.
• Process orders and invoices for fulfilled orders.
• Analyze monthly and annual figures including trends and customer base structure.
• Follow up on inquiries regarding order status, pricing and delivery.
• Maintain master data and safety stock levels based on part movements.
• Assist in creation of order processing group and intercompany standardization.
• Provide operational support and create reporting metrics.
• Maintain workload records and coordinate with Logistics on shipments.
• Back up other CRRs across sales channels and take on projects as assigned.

Skills

Customer relations

Quotation

Order processing

Interpersonal skills

Organized

IT skills

Communication

Education

High school Diploma or GED

Associates or Bachelor’s degree in Business Administration or related field

Tools

SAP

Microsoft Office

SAP R/3

Job description

Atlas Copco in Auburn Hills, MI is seeking a Customer Relations Representative to strengthen customer relationships, quote parts, process orders, and maintain SAP data from inquiry to fulfillment.

The role requires English proficiency with additional German or Spanish a plus, 2+ years in customer-facing roles, and familiarity with SAP. This position emphasizes accurate data, effective communication, and cross-functional support within an international organization.