Customer Relations Representative

Atlas Copco Group; Auburn Hills (MI); On-site; USD 42,000 - 58,000; Full time

Job summary

Atlas Copco Group in Auburn Hills, MI seeks a Customer Relations Representative to deliver exceptional customer experiences. You will build strong relationships, quote parts, process orders, maintain SAP data, and support fulfillment from inquiry through delivery.

Requirements include a high school diploma or GED and 2 years of direct customer contact; fluency in English, with German/Spanish a plus. ERP/SAP experience and strong communication are essential.

Qualifications

• Minimum 2 years’ experience with direct customer contact.
• Experience in an international organization and adapting to different cultures.
• Ability to communicate in English; German or Spanish a plus.
• Familiarity with SAP or equivalent ERP systems.
• Assertiveness, resilience; strong interpersonal skills.
• Organized and structured work style; high social competence.

Responsibilities

• Assist customers in determining required part numbers and quotations.
• Process orders and invoicing of fulfilled orders.
• Analyze monthly and annual figures, trends, and customer base structure.
• Follow up on inquiries regarding order status, pricing, delivery, etc.
• Manage master data and safety stock levels based on parts movements.
• Participate in creation of group for Order Processing and intercompany standardization.
• Provide operational support and back-up for other CRRs; report metrics.

Skills

Customer Service

SAP

ERP systems

MS Office

English communication

German/Spanish (bonus)

Education

High school Diploma or GED

Associates or Bachelor's in Business Admin

Tools

SAP

SAP R/3

Microsoft Office

ERP systems

Job description

Your role

We are currently looking for a Customer Relations Representative to join our team and play a key role in delivering an exceptional customer experience. You’ll build strong customer relationships, recommend the right aftermarket parts and solutions, prepare quotations, process orders efficiently, and maintain accurate SAP data, helping ensure seamless service and dependable support from inquiry through fulfillment.

Role and Responsibility

• Assist customers in determining required part numbers, quoting of technically oriented inquiries.
• Order processing and invoicing of fulfilled orders.
• Analysis of monthly and annual figures including trends and customer base structure.
• Follow up on customer inquiries regarding order status, pricing, delivery, etc.
• Master data management and safety stock levels maintenance based on trends of parts movements.
• Participation in the creation of the group for Order Processing.
• Operational support, intercompany standardization.
• Creating metrics for reporting regarding trends and customer structure.
• Maintain records for the workload and contact Logistics Department for any discrepancy regarding shipments.
• Back up to other CRRs in different sales channel.
• Perform additional tasks and complete projects assigned by manager on as needed basis.
• Other duties as needed.

Job Requirements

• High school Diploma or GED required, Associates or Bachelor’s degree in Business Administration or related field.
• Minimum 2 years’ experience with direct customer contact in a professional environment.
• Experience working within an international organization and adapt easily to different cultures.
• Practical experience in dealing with customers in a service orientated focus.
• Ability to effectively communicate in English, both verbally and in writing or advanced languages (German, Spanish) a plus.
• Familiarity with SAP or equivalent ERP systems.
• Assertiveness, Resilience.
• Entrepreneurial and networked thinking.
• Organized and highly structured, High social competence, Communication skills.
• Good IT skills, knowledge of Microsoft Office, SAP R/3.
• Ability to work in a structured way (organized, well-planed)
• Excellent interpersonal skills.

Job Location

This position is based in Auburn Hills, MI.

Our Commitment

Atlas Copco Group is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas Copco Group is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas Copco Group are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas Copco Group will not tolerate discrimination or harassment based on any of these characteristics. Atlas Copco Group encourages applicants of all ages.