Customer Relations Lead — Onsite Vault & Support

Collectors; New Castle (DE); Sur place; USD 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(K) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Résumé du poste

Collectors is seeking a Customer Relations Lead at our New Castle, DE office to join PSA operations. The role requires strong customer relations experience, excellent communication, and problem-solving abilities.

You will work on-site five days a week, report to the Senior Supervisor, Customer Relations, and help resolve customer inquiries while maintaining accurate records. We offer comprehensive benefits, including health insurance, 401(k) matching, paid vacation, holiday pay, employee

Qualifications

• High school diploma or equivalent; college degree preferred.
• 4+ years of relevant customer relations experience.

Responsabilités

• Exercise discretion and sound judgment when engaging with internal and external parties.
• Collaborate with Operations and other departments to find appropriate solutions for customer responses.
• Provide accurate information by following department protocols.
• Resolve queries by clarifying the issue and determining best solution.
• Maintain accounts by processing customer adjustments.
• Continuously update department spreadsheet of incoming orders.
• Escalate unresolved issues to the appropriate lead/supervisor.

Connaissances

Customer relations

Communication skills

Problem solving

Google Workspace

Salesforce

Formation

High School Diploma

Outils

Salesforce

Google Workspace

Description du poste

Collectors is seeking a Customer Relations Lead at our New Castle, DE office to join PSA operations. The role requires strong customer relations experience, excellent communication, and problem-solving abilities.

You will work on-site five days a week, report to the Senior Supervisor, Customer Relations, and help resolve customer inquiries while maintaining accurate records. We offer comprehensive benefits, including health insurance, 401(k) matching, paid vacation, holiday pay, employee