Senior Customer Relations Lead – Onsite (DE)

collectorsuniverse; New Castle (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

Collectors Universe seeks a Senior Customer Relations Lead to join the PSA Customer Relations team in New Castle, DE. The role focuses on resolving customer inquiries, processing claims, and maintaining high service standards to support collectors worldwide.

This full-time onsite position reports to the Senior Supervisor, Customer Relations. The ideal candidate has 3+ years in customer relations, excellent communication skills, and a proven track record of de-escalating issues.

Qualifications

• 3+ years of strong customer relations experience within a customer service environment.
• Experience handling customer resolutions, processing and investigating claims.
• Ability to de-escalate customer-related situations and maintain composure.
• Detail-oriented problem-solver with excellent communication skills.
• High school diploma or equivalent.

Responsibilities

• Exercise discretion and sound judgment when engaging with internal and external parties.
• Collaborates with Operations to find appropriate solutions for customer responses.
• Provides accurate, valid, and complete information by using department protocols to customers.
• Resolves queries by clarifying the customer’s issue, determining the cause, and explaining the best solution.
• Maintains accounts by processing customer adjustments.
• Continuously updates department spreadsheet of incoming orders.
• Escalate unresolved issues to the appropriate lead/supervisor.

Skills

Customer relations

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Collectors Universe seeks a Senior Customer Relations Lead to join the PSA Customer Relations team in New Castle, DE. The role focuses on resolving customer inquiries, processing claims, and maintaining high service standards to support collectors worldwide.

This full-time onsite position reports to the Senior Supervisor, Customer Relations. The ideal candidate has 3+ years in customer relations, excellent communication skills, and a proven track record of de-escalating issues.