Customer Relations Associate

Rymax; Massachusetts; In loco; USD 42.000 - 61.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive health insurance

401(k) plan with company match

Life insurance

Paid time off and holidays

Employee purchase programs

Descrizione del lavoro

Rymax is seeking a motivated Customer Relations Associate at our Morris County, New Jersey headquarters. You will contact customers and internal stakeholders to ensure exceptional service, accurate orders, and smooth program execution.

The role requires strong communication, organization, and attention to detail in a fast-paced environment, with opportunities for reports and KPI tracking to support sales teams.

Competenze

• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced setting.
• Proficiency with Excel, Word, and Outlook.
• Experience with Dynamics GP is a plus.

Mansioni

• Respond to customer inquiries via phone, email, web, and chat.
• Manage orders and inventory transactions in Dynamics GP.
• Process returns, claims, and warranty requests.
• Develop and share internal and client-facing reports.
• Track client KPIs like backorders and shipment performance.
• Collaborate with Sales, Operations, Finance, and others.
• Resolve customer concerns professionally and promptly.

Conoscenze

Communication skills

Multitasking

Microsoft Office

Attention to detail

Strumenti

Microsoft Dynamics GP

Descrizione del lavoro

Rymax is seeking a motivated and detail-oriented Customer Relations Associate to join our team at our corporate headquarters in Morris County, New Jersey.

This role serves as a key point of contact for customers and internal stakeholders, ensuring exceptional service, accurate order management, and seamless program execution. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and is committed to delivering outstanding customer experiences.

Responsibilities

• Respond to customer inquiries through multiple channels, including phone, email, web-based platforms, and chat.
• Manage customer orders and inventory transactions within Microsoft Dynamics GP.
• Process returns, claims, warranty requests, and related customer service issues.
• Develop, maintain, and distribute internal and client-facing reports for sales teams and customers.
• Track and manage key client performance metrics, including backorder levels, shipment performance, cancellation rates, and other KPIs.
• Collaborate cross-functionally with Sales, Operations, Finance, and other departments to support successful program execution and customer satisfaction.
• Ensure timely and accurate resolution of customer concerns while maintaining a high level of professionalism.

Qualifications

• Ability to thrive in a fast-paced environment and effectively manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Experience with Microsoft Dynamics GP is preferred but not required.
• Strong organizational skills with exceptional attention to detail.
• Prior experience in Customer Service, Sales Support, Account Support, or a related office environment strongly preferred.
• Bilingual Spanish-speaking candidates are encouraged to apply.

Required Skills

• Ability to thrive in a fast-paced environment and effectively manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong organizational skills with exceptional attention to detail.

Preferred Skills

• Experience with Microsoft Dynamics GP.
• Prior experience in Customer Service, Sales Support, Account Support, or a related office environment.
• Bilingual Spanish-speaking.

Benefits

• Comprehensive health insurance coverage
• 401(k) plan with company match
• Life insurance and long-term disability coverage
• Paid time off and holidays
• Generous employee purchase programs and performance-based incentives

Rymax is an equal opportunity employer.