Customer Service Representative - 10:30am-7:00pm CST

StatLab Medical Products; McKinney (TX); Remote; USD 20.000 - 28.000; Vollzeit

Zusammenfassung

StatLab Medical Products is seeking a Customer Service Representative to support sales orders, client setup, and exception processing. The role requires 2 years in relationship-building customer service and 1 year with ERP systems such as Epicor.

Remote position with full-time hours, offering a starting hourly rate of $17.45 and a focus on accuracy, teamwork, and excellent customer service. The role includes coordinating standing orders and freight claims as needed.

Qualifikationen

• 2 years of experience in relationship-building customer service environment for a tangible product.
• 1 year experience with ERP systems such as Epicor.

Aufgaben

• Process sales orders with up to 2 errors per month.
• Set up new clients as needed and support sales reps.
• Handle exception processing and create credit memos/freight claims.
• Process freight claims and pursue carrier payment.
• Adhere to company safety standards and core values.
• Attend scheduled meetings and clock in/out with minimal errors.
• Provide excellent customer service and teamwork at all times.
• Follow policies to avoid warnings during evaluation period.
• Ensure accuracy in orders and maintain standing orders (holds, releases, additions).
• Enter exceptions into Case module and maintain documentation.
• Ensure timely completion of tasks and stress management while meeting deadlines.

Kenntnisse

Customer service

Relationship building

Team player

Ausbildung

High School or better

Tools

Epicor ERP

Jobbeschreibung

Customer Service Representative - 10:30am-7:00pm CST

Locations

Remote

• On-site
• Rate : $17.45 USD per hour
• Customer Service
• Full-Time
• Requisition #: CUSTO001527

Description

1. Customer Service
(1) Keys in sales orders daily with no more than 2 errors per month
(2) Sets up new clients as needed
(3) Handles exception calls as needed
(4) Provides support for sales reps as needed
2. Standing Orders
(1) Sets up initial standing order for customer, as needed
(2) Maintains standing orders, including holds, releases, and additions
(3) Errors counted against metric stated in 1.1
3. Exception Processing
(1) Processes exceptions into the Case module as needed
(2) Creates credit memos, files freight claims, issues call tags, follows defective product procedure, and reships
items all as required per exception
4. Freight Claims
(1) Processes freight claims as needed
(2) Processes disputes and pursues payment from the carrier
(3) Files claim paperwork
5. Performs in a manner consistent with company Core Values and Purpose.
6. Attends all scheduled meetings, missing no more than 10% annually.
7. Clocks in and out for work and lunch with no more than 1 error per month.
8. Provides excellent customer service.
9. Follows all OSHA and other safety guidelines.
10. Actively demonstrates teamwork at all times.
11. Manages any stress on the job, including but not limited to meeting deadlines.
12. Adheres to company safety standards at all times, such that no serious (requiring medical attention) injury occurred
during the prior 12-month period.
13. Follows other policies and procedures such that there are no verbal or written warnings during the evaluation period.

The starting pay for this position is $17.45

Qualifications

Behaviors

Preferred

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Team Player : Works well as a member of a group

Motivations

Preferred

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Self-Starter : Inspired to perform without outside help

Education

Preferred

High School or better.

Experience

Required

2 years: At least 2 years' experience in relationship-building customer service environment for a tangible

Preferred

1 year: Experience with ERP systems such as Epicor

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.