Customer Service Representative

Wonder Meats; Carlstadt (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) after 6 months of service

PTO, paid holidays, and paid sick time

Upward mobility and bonus opportunities

Job summary

Wonder Meats is hiring a Customer Service Representative in Carlstadt, NJ. The role involves taking customer orders and ensuring accurate processing and communication with customers. Key duties include managing purchase orders and providing support.

The ideal candidate will demonstrate excellent time management and a professional attitude, with strong skills in Microsoft Office and communication. Comprehensive benefits including 401(k) and paid time off are offered.

Qualifications

• Positive and professional attitude towards customers and coworkers.
• Able to work independently and as part of a team with little to no supervision.
• Excellent verbal and written communication skills.

Responsibilities

• Take customer orders via phone, email, and fax.
• Prepare and submit customer purchase orders as sales orders.
• Resolve issues for customer orders in a timely manner.
• Provide customer support via email, phone, and fax.

Skills

Excellent verbal and written communication skills

Outstanding organizational and time management skills

Positive and professional attitude towards customers

Adept in MS Office

Able to work independently and in a team

Tools

Microsoft Dynamics NAV

Job description

Job Title

Customer Service Representative

Location

Carlstadt, NJ

Schedule

Monday - Friday (Onsite, 6:30AM - 3:00PM)

Job Overview

The Customer Service Representative will take customer orders via phone, email, and fax, scan and file the daily orders, and assist with daily reporting. The person will be personable and positive, with great time management and organizational skills, and will work the flexible schedule that may range Monday – Friday, 6:30AM - 3:00PM.

Key Duties and Responsibilities

• Prepare and submit customer purchase orders as sales orders into Microsoft Dynamics NAV or through Dynamics eShop
• Generate return authorizations and credit explanations at the direction of Invoice Manager
• Ensure all items are invoiced with proper quantities and prices to customers
• Monitor customer shorts and communicate with customers
• Assist in day‑to‑day operations of all order processing
• Schedule pickup/outgoing orders and LTLs for orders that arrive during shift
• Schedule delivery appointments for orders that arrive during shift
• Fill out and organize daily SQF documentation and shipping reports
• Resolve issues for customer orders in a timely manner
• Follow up with warehouse to make sure orders go out on time
• Provide customer support via email, phone, and fax when necessary
• Solve and investigate customer issues
• Work alongside Plant Manager, VP Operations, Sales, Customers, and Vendors
• Jump in and lend a hand when the time comes for projects, assignments, or general office needs

Required Skills/Abilities

• Daily communication with customers
• Positive and professional attitude towards customers and coworkers
• Able to work independently and as part of a team with little to no supervision
• Excellent MS Office knowledge
• Outstanding organizational and time management skills
• Familiarity with office equipment and applications (i.e., calendars and copy machines)
• Excellent verbal and written communication skills
• Discretion and confidentiality

Benefits

• Comprehensive benefits package
• 401(k) after 6 months of service
• PTO, paid holidays, and paid sick time
• Upward mobility and bonus opportunities