Customer Relations Associate

Rymax; Pine Brook (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) plan with company match

Life insurance and long-term disabled

Paid time off and holidays

Generous employee purchase programs

Performance-based incentives

Job summary

Rymax is seeking a motivated Customer Relations Associate to join our team at our corporate headquarters in Morris County, New Jersey. You will be a key point of contact for customers and internal stakeholders, ensuring exceptional service and accurate order management.

The role requires strong communication, attention to detail, and the ability to support program execution in a fast-paced environment. Bilingual Spanish speakers are encouraged to apply.

Qualifications

• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications; Excel proficiency strongly preferred.

Responsibilities

• Respond to customer inquiries via phone, email, web platforms, and chat.
• Manage customer orders and inventory in Microsoft Dynamics GP.
• Process returns, claims, warranty requests, and related issues.
• Develop and distribute internal and client-facing reports for sales teams and customers.
• Track client KPIs such as backorders, shipments, and cancellations.
• Collaborate cross-functionally with Sales, Operations, Finance, and other departments.

Skills

Verbal and written communication

Multitasking

Attention to detail

Customer service mindset

Spanish bilingual

Tools

Microsoft Dynamics GP

Microsoft Office (Excel, Word, Outlook)

Job description

Rymax is seeking a motivated and detail-oriented Customer Relations Associate to join our team at our corporate headquarters in Morris County, New Jersey.

This role serves as a key point of contact for customers and internal stakeholders, ensuring exceptional service, accurate order management, and seamless program execution. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and is committed to delivering outstanding customer experiences.

Responsibilities

• Respond to customer inquiries through multiple channels, including phone, email, web-based platforms, and chat.
• Manage customer orders and inventory transactions within Microsoft Dynamics GP.
• Process returns, claims, warranty requests, and related customer service issues.
• Develop, maintain, and distribute internal and client-facing reports for sales teams and customers.
• Track and manage key client performance metrics, including backorder levels, shipment performance, cancellation rates, and other KPIs.
• Collaborate cross-functionally with Sales, Operations, Finance, and other departments to support successful program execution and customer satisfaction.
• Ensure timely and accurate resolution of customer concerns while maintaining a high level of professionalism.

Qualifications

• Ability to thrive in a fast-paced environment and effectively manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Experience with Microsoft Dynamics GP is preferred but not required.
• Strong organizational skills with exceptional attention to detail.
• Prior experience in Customer Service, Sales Support, Account Support, or a related office environment strongly preferred.
• Bilingual Spanish-speaking candidates are encouraged to apply.

Required Skills

• Ability to thrive in a fast-paced environment and effectively manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong organizational skills with exceptional attention to detail.

Preferred Skills

• Experience with Microsoft Dynamics GP.
• Prior experience in Customer Service, Sales Support, Account Support, or a related office environment.
• 401(k) plan with company match
• Life insurance and long-term disability coverage
• Paid time off and holidays
• Generous employee purchase programs and performance-based incentives