Customer Relations & AR Collections Specialist

AWP Safety, Inc; North Canton (OH); Presencial; USD 40.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental plans

Life insurance

Long-term disability (LTD)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401(k) with company match

Paid Time Off (PTO)

Paid holidays

Descripción de la vacante

AWP Safety, Inc. is hiring a Customer Relations Collections Specialist in the United States. This role focuses on accurate and timely invoicing and collections to ensure payments are received within defined terms.

The position requires collaboration across Field, Billing, Sales, and AR teams to optimize processes. The ideal candidate has 3–5 years in AR/Billing, strong customer service and communication skills, and proficiency with Microsoft Office and Dynamics 365.

Formación

• High school diploma or GED required.
• 3-5 years AR/Billing experience preferred.
• Pay application, lien waiver, and contract management experience preferred.
• Strong customer service skills.
• Basic knowledge of accounting principles and terminology; strong math skills.
• Excellent verbal and written communication.
• Problem-solving skills.
• Critical thinking skills.
• Attention to detail and organizational skills.
• Outgoing & assertive personality.
• Proficiency with Microsoft Office Suite Products (Excel, Word).
• Microsoft Dynamics 365 experience preferred (West – Prelude, American Contractor; North & South – Salesforce, Great Plains; Mountain – Microsoft Dynamics 365; Central – TCR, Sage).

Responsabilidades

• Perform collections aligned to dunning timelines.
• Execute outreach via email, calls, and portals.
• Maintain accurate updates using standardized statuses.
• Resolve customer inquiries and discrepancies timely; document outcomes and next steps.
• Collaborate with Field, Billing, Sales, and AR teams to ensure timely payments.
• Escalate complex issues to supervisors using standardized templates.
• Establish and maintain cooperative relationships with customers.
• Communicate with internal and external customers.
• Participate in governance calls and daily huddles as required.
• Act as a resource for other functions within AWP.
• Provide training and support as requested.
• Perform other duties and projects as assigned.

Conocimientos

Customer service

Verbal communication

Written communication

Problem solving

Critical thinking

Attention to detail

Organizational skills

Outgoing & assertive

Educación

High School Diploma or GED

Herramientas

Microsoft Office Suite

Microsoft Dynamics 365

Salesforce

Great Plains

Sage

West Prelude

American Contractor

Descripción del empleo

AWP Safety, Inc. is hiring a Customer Relations Collections Specialist in the United States. This role focuses on accurate and timely invoicing and collections to ensure payments are received within defined terms.

The position requires collaboration across Field, Billing, Sales, and AR teams to optimize processes. The ideal candidate has 3–5 years in AR/Billing, strong customer service and communication skills, and proficiency with Microsoft Office and Dynamics 365.