Billing & Customer Experience Specialist

AWP Safety, Inc; North Canton (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Legal & Identity Shield

Life insurance $50k

401(k)

PTO & Holidays

Job summary

AWP Safety, based in Northeast Ohio, seeks a Customer Relations Billing Specialist to ensure accurate, timely invoicing for assigned customers. You will collaborate with Field, Collections, Sales, and AR to secure payments within terms and maintain billing records, while delivering exceptional service across departments.

Your role requires attention to detail, strong communication, and problem-solving skills to resolve inquiries and maintain client relationships.

Qualifications

• High school diploma or GED required.
• 3–5 years AR/Billing experience preferred.
• Pay application, lien waiver, and contract management experience preferred.
• Basic knowledge of accounting principles and terminology; strong math skills.
• Excellent verbal and written communication.
• Problem-solving skills.
• Critical thinking skills.
• Demonstrate high degree of accuracy and attention to detail.
• Excellent organizational skills.
• Outgoing and assertive personality; not afraid to approach individuals.
• Proficiency with Microsoft Office Suite (Excel, Word).
• Microsoft Dynamics 365 experience preferred.

Responsibilities

• Invoice assigned customers timely and accurately.
• Resolve customer inquiries and discrepancies timely.
• Document resolutions and maintain billing records consistently.
• Verify invoice procedures and validate customer contracts.
• Establish and maintain effective and cooperative relationships with customers.
• Collaborate with Field, Collections, Sales and AR to ensure payments within terms.
• Escalate complex issues to supervisors using templates.
• Communicate with internal and external customers.
• Participate in governance calls and daily huddles as required.
• Act as a resource for other functions within AWP.
• Provide training and support as requested.
• Perform other duties and/or special projects as assigned.

Skills

AR/Billing experience

Communication

Problem solving

Critical thinking

Assertiveness

MS Office

Education

High school diploma or GED

Tools

Microsoft Dynamics 365

West - Prelude

North & South - Salesforce

Mountain - Microsoft Dynamics 365

Central - Sage

Job description

AWP Safety, based in Northeast Ohio, seeks a Customer Relations Billing Specialist to ensure accurate, timely invoicing for assigned customers. You will collaborate with Field, Collections, Sales, and AR to secure payments within terms and maintain billing records, while delivering exceptional service across departments.

Your role requires attention to detail, strong communication, and problem-solving skills to resolve inquiries and maintain client relationships.