Customer Quality Technician - Level 5

Panasonic Avionics Corporation; DeSoto (KS, TX); On-site; USD 55,000 - 85,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Quality Engineer to join their innovative team in Kansas. This role offers the opportunity to contribute to the electric vehicle revolution by ensuring the highest standards of quality in lithium-ion battery testing. As part of a state-of-the-art facility, you will engage in routine testing, analyze results, and collaborate with diverse stakeholders to drive quality improvements. If you are passionate about sustainable energy solutions and thrive in a dynamic environment, this position is perfect for you. Join a forward-thinking company committed to eco-friendly transportation and make a meaningful impact in the field of green technology.

Qualifications

• Minimum of 6 years relevant experience in quality engineering.
• Proficient in documenting test results and conducting inspections.
• Knowledge of quality management systems and regulations.

Responsibilities

• Conduct routine performance and reliability testing on lithium-ion cells.
• Analyze test results and document findings clearly.
• Collaborate with stakeholders to resolve quality issues.

Skills

Statistical Analysis

Communication Skills

Mechanical Engineering Principles

Electrical Engineering Principles

Quality Management Systems (ISO 9001, IATF 16949)

Metrology and Measurement Techniques

Education

High School Diploma or GED

Associate's Degree in Sciences or Engineering

Tools

Data Processing Software

LIMS

Power BI

Foundry

Job description

Overview

Do you want to join a team that's changing the world? Do you have a strong background as a Customer Quality Engineer? Then we're looking for you! Check out the job description and apply now! Put your skills to meaningful use, gain unique experience, and work with world-class team members with diverse backgrounds and expertise who share the same vision. Join the PECNA team today!

Responsibilities

Summary: We are proud to announce the establishment of a state-of-the-art Li-ion battery factory, set amidst the beautiful Kansas City Metro. This groundbreaking green-field factory will serve as a pioneering hub for innovation in sustainable energy solutions. If you are passionate about contributing to a sustainable future and being part of a dynamic team shaping the electric vehicle revolution, this opportunity is tailor-made for you. We are seeking dedicated individuals to join us as full-time, on-site team members at our new, state-of-the-art factory located in the thriving city of DeSoto, Kansas.

Job Summary: We are seeking a highly motivated analyst with laboratory experience to join our team at Panasonic Energy Corporation of North America (PECNA). This Customer Quality Technician - Level 5 will focus on completing routine battery tests, evaluating and reporting results, managing test equipment, and collaborating with stakeholders for the world's largest lithium-ion battery initiative. The role involves analyzing test results, identifying trends, communicating findings, maintaining laboratory equipment, developing SOPs, and implementing corrective actions.

Essential Duties:

• Conduct routine performance, safety, and reliability testing on lithium-ion cells according to specifications and procedures, ensuring safety and accuracy.
• Maintain, evaluate, and develop SOPs for handling, testing, storage, and disposal of lithium-ion batteries.
• Operate, maintain, and troubleshoot laboratory equipment such as cell chargers/dischargers, impact and drop testers, vibration testers, and data acquisition systems.
• Analyze test results using statistical methods to identify trends.
• Document, communicate, and report results clearly in technical and layman's terms.
• Ensure laboratory cleanliness and compliance with 6S standards.
• Investigate failure modes and root causes, and recommend corrective actions.
• Assist in training laboratory technicians.
• Troubleshoot routine issues and help others resolve problems.
• Lead containment actions and treat nonconforming products.
• Communicate with organizational levels to resolve quality issues.
• Participate in quality improvement projects to enhance product quality and reduce defects.
• Collaborate with internal and external stakeholders to ensure adherence to policies and procedures.

Personal Protective Equipment (PPE) Requirements:

Wearing PPE such as Tyvek suits, safety shoes, gloves, glasses, face masks, and hazmat suits with respirators is required to ensure safety. Respirator fit tests will be conducted as needed.

Note: This description is not exhaustive and reflects the general nature and level of the job.

Qualifications

Requirements - Education:

• Required: High school diploma or GED
• Preferred: Associate’s degree or two years of college in sciences or engineering

Essential Qualifications:

• Minimum of 6 years relevant experience
• Basic understanding of mechanical and electrical engineering principles
• Ability to work with ambiguity and adapt quickly
• Strong communication skills
• Proficiency in documenting test results and inspection findings
• Ability to perform basic statistical analysis
• Knowledge of metrology and measurement techniques
• Proficiency in technical inspection processes
• Knowledge of quality management systems (ISO 9001, IATF 16949) and regulations (UL, CE, RoHS)
• Willingness to learn organizational processes
• Fluent in English (reading, writing, speaking)

Preferred Qualifications:

• 8+ years of related experience
• Experience with lithium-ion cell testing or manufacturing
• Six-sigma Green Belt or similar
• Understanding of PECNA HPC
• Experience with data processing software and dashboards (LIMS, Power BI, Foundry)
• Alignment with Panasonic’s core principles

Physical Demands:

Activities include sitting (10%), walking (40%), standing (40%), lifting (10%). Occasional lifting of up to 35 lbs. may be required.

About Us: Panasonic is committed to manufacturing advanced cylindrical lithium-ion cells for electric mobility, supporting eco-friendly transportation. Join us to be at the forefront of innovation and environmental responsibility in green technology.

Pre-employment drug testing is required. Only candidates of interest will be contacted. Candidates must have valid authorization to work in the U.S. without restrictions.

Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, veteran status, or other protected characteristic. All must perform essential functions with or without reasonable accommodation.