Customer Quality Resident

LEONI; Troy (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

LEONI Wiring Systems, Inc. in Michigan is seeking a Customer Quality Resident to serve as the first contact for customers and production sites when quality issues arise. You will manage portals, support LEONI quality strategy, and participate in customer quality meetings.

Your responsibilities include supporting 8D reports, organizing follow-ups with LEONI plants, assisting with process audits, containment, and substitutions, and guiding problem-solving and rework actions with OEMs.

Qualifications

• 5-7 years of experience in quality roles.
• Proven knowledge of complaint monitoring/handling.
• Experience with failure analysis and FMEA.
• Strong data analysis and presentation skills.
• Experience in automotive industry is a plus.

Responsibilities

• Manages internal and external Customer Portal.
• Supports deployment of LEONI quality strategy.
• Participates in customer quality meetings.
• Supports OEM process audits and PPAs.
• Assists in 8D reports and root-cause analysis.
• Organizes follow-up meetings with LEONI production plants.

Skills

Quality experience

Complaint Monitoring

Failure analysis

FMEA

Quality Assurance

Data analysis

Presentation skills

5S

Customer support

Tools

Omnitracker

Job description

Company Description

LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry.The group of companies has around 95,000 employees in 23 countries and generated consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division).

We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions.

With a 74.9% ownership stake in LEONI, LUXSHARE is both the company’s majority shareholder and a strategic partner, actively supporting and enabling LEONI’s long-term growth and success while contributing to its strategic direction.

LEONI’s customer base spans leading global automotive OEMs, commercial vehicle manufacturers, and component suppliers.

Join us and help drive the transformation of the automotive world.

Job Description

The Customer Quality Resident acts as a first contact for the customer and production sites in case of quality problems and escalations on a daily basis.

Tasks & Responsibilities:

• Maintains internal & external Customer Portal Management
• Supports deployment of LEONI quality strategy based on customer requirements
• Participates in Quality meetings with the customer
• Supports at customer process audits and production process and product approval (ppa) within an OEM account
• Supports at customers in problem solving and follow-up of containment & rework actions
• Supports to organize and follow-up rework/sortings
• Supports Supply Chain in case of logistics complaints by customer e.g. transport, packaging, change of sequencing, etc. and proposes solutions such as substitution (rework)
• Supports model year changes, technical changes and sampling process by OEM customers i.e. organization and follow-up activities
• Supports the preparation of 8D Report (root-cause analysis and actions) for customers and fills Omnitracker e.g. Complaints portal of LEONI; i.e. start and final closing of complaints
• Supports the ordering of material for customer repair and own stock
• Organize meetings with LEONI production plants for follow-up with claims

Qualifications

• 5-7 years of experience in a similar position
• Proven knowledge on Compliant Monitoring/Handling, Failure analysis, Defect measurement, FMEA, Quality assurance, Quality tools and techniques
• Knowledge on Analysis/Analytical Methods, Presentation skills, 5S, Customer support, customer specific requirements, data analysis, define, measure, analyze, improve and control.
• Experience in automotive industry, harness makers is a plus.
• Assertive communication skills, proactive, decision making and service attitude

Additional Information

Benefit offerings to be discussed throughout interview process.

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.

LEONI Wiring Systems, Inc.