Customer Quality Resident

LEONI Wiring Systems U.K. Ltd.; Troy (MI); On-site; USD 85,000 - 115,000; Full time

Job summary

LEONI Wiring Systems U.K. Ltd. in Troy, USA, seeks a Customer Quality Resident to act as the first contact for customers and production sites on quality issues. You will manage portals, drive LEONI quality strategy, and support audits, containment, and OEM-specific processes.

You will collaborate in quality meetings, assist with 8D reports, and help organize material for repair and claims follow-up with manufacturing plants. Automotive experience is valued.

Qualifications

• 5-7 years of experience in a similar position.
• Proven knowledge on Compliant Monitoring/Handling, Failure analysis, Defect measurement, FMEA, Quality assurance, Quality tools and techniques.
• Knowledge on Analysis/Analytical Methods, Presentation skills, 5S, Customer support, customer specific requirements, data analysis, define, measure, analyze, improve and control.

Responsibilities

• Maintains internal & external Customer Portal Management.
• Supports deployment of LEONI quality strategy based on customer requirements.
• Participates in Quality meetings with the customer.
• Supports at customer process audits and production process and product approval (PPA) within an OEM account.
• Supports at customers in problem solving and follow-up of containment & rework actions.
• Supports to organize and follow-up rework/sortings.
• Supports Supply Chain in case of logistics complaints by customer and proposes solutions such as substitution (rework).
• Supports model year changes, technical changes and sampling process by OEM customers.

Skills

Quality management

Compliant Monitoring/Handling

Failure analysis

Defect measurement

FMEA

Quality tools & techniques

Analytical methods

Presentation skills

5S

Customer support

Data analysis

Define, measure, analyze, improve and…

Tools

Automation tools

Job description

Location: Troy, United States Type of job: Onsite Date: 7 days ago

LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry.The group of companies has around 95,000 employees in 23 countries and generated consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division).

We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions.

With a 74.9% ownership stake in LEONI, LUXSHARE is both the company’s majority shareholder and a strategic partner, actively supporting and enabling LEONI’s long-term growth and success while contributing to its strategic direction.

LEONI’s customer base spans leading global automotive OEMs, commercial vehicle manufacturers, and component suppliers.

Join us and help drive the transformation of the automotive world.

Job Description

The Customer Quality Resident acts as a first contact for the customer and production sites in case of quality problems and escalations on a daily basis.

Tasks & Responsibilities:

• Maintains internal & external Customer Portal Management
• Supports deployment of LEONI quality strategy based on customer requirements
• Participates in Quality meetings with the customer
• Supports at customer process audits and production process and product approval (ppa) within an OEM account
• Supports at customers in problem solving and follow-up of containment & rework actions
• Supports to organize and follow-up rework/sortings
• Supports Supply Chain in case of logistics complaints by customer e.g. transport, packaging, change of sequencing, etc. and proposes solutions such as substitution (rework)
• Supports model year changes, technical changes and sampling process by OEM customers i.e. organization and follow-up activities
• Supports the preparation of 8D Report (root-cause analysis and actions) for customers and fills Omnitracker e.g. Complaints portal of LEONI; i.e. start and final closing of complaints
• Supports the ordering of material for customer repair and own stock
• Organize meetings with LEONI production plants for follow-up with claims

Qualifications and Experience

• 5-7 years of experience in a similar position
• Proven knowledge on Compliant Monitoring/Handling, Failure analysis, Defect measurement, FMEA, Quality assurance, Quality tools and techniques
• Knowledge on Analysis/Analytical Methods, Presentation skills, 5S, Customer support, customer specific requirements, data analysis, define, measure, analyze, improve and control.
• Experience in automotive industry, harness makers is a plus.
• Assertive communication skills, proactive, decision making and service attitude

Benefit offerings to be discussed throughout interview process.

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
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