Customer Quality Resident: Quality & Escalations Specialist

LEONI; Troy (MI); In loco; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

LEONI Wiring Systems, Inc. in Michigan is seeking a Customer Quality Resident to serve as the first contact for customers and production sites when quality issues arise. You will manage portals, support LEONI quality strategy, and participate in customer quality meetings.

Your responsibilities include supporting 8D reports, organizing follow-ups with LEONI plants, assisting with process audits, containment, and substitutions, and guiding problem-solving and rework actions with OEMs.

Competenze

• 5-7 years of experience in quality roles.
• Proven knowledge of complaint monitoring/handling.
• Experience with failure analysis and FMEA.
• Strong data analysis and presentation skills.
• Experience in automotive industry is a plus.

Mansioni

• Manages internal and external Customer Portal.
• Supports deployment of LEONI quality strategy.
• Participates in customer quality meetings.
• Supports OEM process audits and PPAs.
• Assists in 8D reports and root-cause analysis.
• Organizes follow-up meetings with LEONI production plants.

Conoscenze

Quality experience

Complaint Monitoring

Failure analysis

FMEA

Quality Assurance

Data analysis

Presentation skills

5S

Customer support

Strumenti

Omnitracker

Descrizione del lavoro

LEONI Wiring Systems, Inc. in Michigan is seeking a Customer Quality Resident to serve as the first contact for customers and production sites when quality issues arise. You will manage portals, support LEONI quality strategy, and participate in customer quality meetings.

Your responsibilities include supporting 8D reports, organizing follow-ups with LEONI plants, assisting with process audits, containment, and substitutions, and guiding problem-solving and rework actions with OEMs.