Customer Quality Engineer — 8D & RCA Lead

Skeleton Technologies GmbH; Germany (OH); On-site; USD 68,532 - 102,798; Full time

Benefits offered by this job

Flexible working hours

Flat hierarchy culture

Training budget

Birthday day off

Pension scheme

Pet-friendly office

Team events

Job summary

Skeleton Technologies is seeking a Customer Quality Engineer (m/f/x) to join our Quality Department. This role centers on acting as the primary quality contact for customers, leading complaint investigations, and coordinating 8D problem-solving to ensure fast containment and root-cause resolution.

You will drive cross-functional teams, support audits and quality reviews, and ensure adherence to APQP/PPAP with emphasis on ISO 9001 and IATF 16949, while fostering continuous improvement and strong

Qualifications

• Bachelor's or Master's degree in Engineering, Quality Management, Manufacturing, or a related technical field.

Responsibilities

• Act as the primary quality contact for customers regarding quality issues, complaints, and escalations.
• Lead customer complaint investigations and coordinate containment, root cause analysis, and corrective actions.
• Manage and coordinate 8D reports, ensuring timely and effective closure of customer claims.
• Drive internal cross-functional teams to resolve customer quality concerns and prevent recurrence.
• Coordinate sorting, rework, recall, and field containment activities when required.
• Monitor and report on customer quality KPIs, including customer PPM, complaints, warranty claims, and 8D performance.
• Support customer audits, assessments, and quality reviews.
• Ensure compliance with customer-specific requirements and quality agreements.
• Participate in product and process change management activities, assessing customer quality risks.
• Support APQP, PPAP, validation, and industrialization activities from a customer quality perspective.
• Lead lessons learned activities and drive continuous improvement based on customer feedback and field performance.
• Support the Quality Management System and ensure compliance with ISO 9001, IATF 16949, and customer requirements.

Skills

Communication skills

Presentation

Stakeholder management

Cross-functional leadership

English fluent

German language skills

Education

Bachelor's or Master's degree in Engineering/Quality/Manufacturing or related field

Tools

APQP & PPAP

FMEA

Control Plans

MSA

SPC

Root Cause Analysis

Job description

Skeleton Technologies is seeking a Customer Quality Engineer (m/f/x) to join our Quality Department. This role centers on acting as the primary quality contact for customers, leading complaint investigations, and coordinating 8D problem-solving to ensure fast containment and root-cause resolution.

You will drive cross-functional teams, support audits and quality reviews, and ensure adherence to APQP/PPAP with emphasis on ISO 9001 and IATF 16949, while fostering continuous improvement and strong