Customer Quality Engineer — 8D & RCA Lead

Skeleton Technologies GmbH; Deutschland; Remote; USD 68,532 - 102,798; Full time

Benefits offered by this job

Flexible working hours

Flat hierarchy culture

Training budget

Birthday day off

Pension scheme

Pet-friendly office

Team events

Job summary

Skeleton Technologies is seeking a Customer Quality Engineer (m/f/x) to join our Quality Department. This role centers on acting as the primary quality contact for customers, leading complaint investigations, and coordinating 8D problem-solving to ensure fast containment and root-cause resolution.

You will drive cross-functional teams, support audits and quality reviews, and ensure adherence to APQP/PPAP with emphasis on ISO 9001 and IATF 16949, while fostering continuous improvement and strong

Qualifications

• Bachelor's or Master's degree in Engineering, Quality Management, Manufacturing, or a related technical field.

Responsibilities

• Act as the primary quality contact for customers regarding quality issues, complaints, and escalations.
• Lead customer complaint investigations and coordinate containment, root cause analysis, and corrective actions.
• Manage and coordinate 8D reports, ensuring timely and effective closure of customer claims.
• Drive internal cross-functional teams to resolve customer quality concerns and prevent recurrence.
• Coordinate sorting, rework, recall, and field containment activities when required.
• Monitor and report on customer quality KPIs, including customer PPM, complaints, warranty claims, and 8D performance.
• Support customer audits, assessments, and quality reviews.
• Ensure compliance with customer-specific requirements and quality agreements.
• Participate in product and process change management activities, assessing customer quality risks.
• Support APQP, PPAP, validation, and industrialization activities from a customer quality perspective.
• Lead lessons learned activities and drive continuous improvement based on customer feedback and field performance.
• Support the Quality Management System and ensure compliance with ISO 9001, IATF 16949, and customer requirements.

Skills

Communication skills

Presentation

Stakeholder management

Cross-functional leadership

English fluent

German language skills

Education

Bachelor's or Master's degree in Engineering/Quality/Manufacturing or related field

Tools

APQP & PPAP

FMEA

Control Plans

MSA

SPC

Root Cause Analysis

Job description

Skeleton's Quality Department is looking for a driven

Customer Quality Engineer (m/f/x)

with the vision to match our ambition!

Skeleton Technologies is seeking an experienced Customer Quality Engineer (m/f/x) to join our dynamic team. This position offers a unique opportunity to work in a dynamic environment where your insights will contribute directly to the success of the overall company!

Our ultimate goal with Skeleton is to build a net zero future, and our role is to make sure the world is aware of how we can help save energy, cut fuel consumption and CO2 emissions, and enable the energy transition.

Your tasks in the net zero journey:

• Act as the primary quality contact for customers regarding quality issues, complaints, and escalations.
• Lead customer complaint investigations and coordinate containment, root cause analysis, and corrective actions.
• Manage and coordinate 8D reports, ensuring timely and effective closure of customer claims.
• Drive internal cross-functional teams to resolve customer quality concerns and prevent recurrence.
• Coordinate sorting, rework, recall, and field containment activities when required.
• Monitor and report on customer quality KPIs, including customer PPM, complaints, warranty claims, and 8D performance.
• Support customer audits, assessments, and quality reviews.
• Ensure compliance with customer-specific requirements and quality agreements.
• Participate in product and process change management activities, assessing customer quality risks.
• Support APQP, PPAP, validation, and industrialization activities from a customer quality perspective.
• Lead lessons learned activities and drive continuous improvement based on customer feedback and field performance.
• Support the Quality Management System and ensure compliance with ISO 9001, IATF 16949, and customer requirements.

• Bachelor's or Master's degree in Engineering, Quality Management, Manufacturing, or a related technical field.
• Minimum 5 years of experience in Customer Quality, Manufacturing Quality, or Quality Engineering.
• Experience handling customer complaints, claims, and 8D problem-solving processes.
• Strong knowledge of APQP, PPAP, FMEA, Control Plans, MSA, SPC, and Root Cause Analysis.
• Knowledge of ISO 9001, IATF 16949, and customer-specific requirements.
• Experience supporting customer audits and customer-facing quality activities.
• Strong communication, presentation, and stakeholder management skills.
• Ability to lead cross-functional teams and drive problem resolution under time pressure.
• Fluent in English; German language skills are an advantage.
• ISO 9001 Internal Auditor qualification.
• VDA 6.3 Process Auditor qualification is an advantage.
• Experience in automotive, battery, electronics, or industrial manufacturing industries.

• We offer flexible working hours and sufficient freedom for your own ideas.
• A flat hierarchy culture - fostering our great working atmosphere.
• Use the training budget to expand your knowledge and competencies.
• Helpfulness among colleagues is not just an empty phrase but a practice everyday.
• A motivating opportunity for continuous growth at Skeleton.
• An additional day-off every year for your birthday.
• Use our Edenred Voucher Card for your shopping experience with a top-up every month.
• We offer a company pension scheme for your financial security in the future.
• Be active & participate in our internal sports challenges (SkelFitness).
• We have a pet-friendly office.
• We celebrate our successes with Team Events, Summer & New Year’s parties, and other initiatives!
  

About Skeleton

Skeleton Technologies is a global leader in critical power infrastructure for AI data centers and electrical grid stability, founded in 2009. Power today is more than electricity.

It is national security, digital continuity, and economic resilience. Skeleton is the Backbone of Power: equipping AI data centers, electrical grids, defense systems, and critical infrastructure with the resilience to withstand surges, instability, and failure. Our power systems protect GPU clusters from millisecond-level spikes, enable hyperscalers to run at higher rack densities without grid compromise, and make AI data centers up to 40% more energy efficient. We keep the lights on when grids fluctuate, stabilizing electrical infrastructure under the combined pressure of accelerating renewable energy deployment and surging AI demand.

When power fails, critical operations stop. We exist to prevent that in microseconds. Powering the infrastructure that powers everything else.