Director, Customer Quality & Reliability

pSemi, A Murata Company; San Diego (CA); On-site; USD 179,310 - 246,551; Full time

Job summary

pSemi Corporation is seeking a Director of Customer Quality Engineering to lead the team responsible for addressing customer quality issues and driving continuous improvement. You will coordinate with senior leadership, own the RMA/CAR/8D processes, and ensure timely, high-quality communications with customers.

The role requires strong leadership, strategic thinking, and a proven track record in semiconductor quality, with domestic and international travel as needed.

Qualifications

• 10+ years of customer quality engineering or Product Engineering with extensive customer interface experience.
• Experience with IC wafer process manufacturing and development.
• Experience with Quality Management Systems & ISO-9001 (IATF-16949 preferred).
• Experience with 8D problem solving methodology.
• 4+ years of managing a team of engineers.
• Experience with complex semiconductor customers and supplier base.
• Experience in high-volume consumer electronics and semiconductors.
• Strong written and oral communication skills.

Responsibilities

• Set strategy and performance standards for the Customer Quality Engineering function.
• Lead and coach a team of Customer Quality Engineers with clear roles and succession plans.
• Serve as the customer quality interface and align priorities with executives.
• Own the end-to-end customer complaint and corrective action system with cross-functional root-cause analysis.
• Lead customer quality reviews and 8D status for new product introductions.

Skills

Customer quality engineering

Leadership

Communication

Problem solving

MS Office

Data analytics

Education

BS in Electrical Engineering

Tools

MS Office

Data analytics tools

Job description

pSemi Corporation is seeking a Director of Customer Quality Engineering to lead the team responsible for addressing customer quality issues and driving continuous improvement. You will coordinate with senior leadership, own the RMA/CAR/8D processes, and ensure timely, high-quality communications with customers.

The role requires strong leadership, strategic thinking, and a proven track record in semiconductor quality, with domestic and international travel as needed.