Customer Quality Engineer: RCA & Continuous Improvement

PPG; Oak Creek (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

PPG seeks a Customer Quality Engineer to ensure customer quality requirements are met and to drive root cause analysis across the product lifecycle. You will be the primary liaison between customers and internal teams, guiding containment, corrective actions, and continuous improvement initiatives.

The role is on-site at the Oak Creek, WI facility, reporting to the Quality Assurance Site Manager, with responsibilities spanning cross-functional coordination and adherence to IATF 16949

Qualifications

• Bachelor's degree in engineering, chemistry, or related technical field or equivalent experience.
• 1+ years in customer quality, manufacturing quality, or automotive engineering.
• 3+ years using quality tools and structured problem-solving methodologies.
• Demonstrated ability to lead cross-functional teams and influence without authority.
• Experience engaging with prospects in customer-facing environments.

Responsibilities

• Lead resolution of customer quality issues from containment to closure.
• Be the primary customer contact for quality concerns, escalations, audits, and reviews.
• Promote structured root-cause analysis and corrective actions (8D, 5 Whys, Fishbone).
• Coordinate teams to investigate nonconformances and implement sustainable solutions.
• Ensure customer-specific requirements are integrated into business processes.
• Monitor and improve key quality metrics and customer scorecards.
• Promote compliance with quality systems and industry standards.
• Partner with Manufacturing, Engineering, Supply Chain, Sales and Customer Service.

Skills

Root cause analysis

Cross-functional collaboration

Analytical thinking

Risk assessment

Communication with customers

Structured problem solving

Prioritization under pressure

IATF 16949 knowledge

Education

Bachelor's degree in Engineering, Chemistry, or related field

Tools

8D Methodology

5 Whys

Fishbone Diagram

Job description

PPG seeks a Customer Quality Engineer to ensure customer quality requirements are met and to drive root cause analysis across the product lifecycle. You will be the primary liaison between customers and internal teams, guiding containment, corrective actions, and continuous improvement initiatives.

The role is on-site at the Oak Creek, WI facility, reporting to the Quality Assurance Site Manager, with responsibilities spanning cross-functional coordination and adherence to IATF 16949