Customer Quality & Experience Program Lead

Lenovo; Morrisville (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Lenovo is seeking a Customer Quality Program Manager in Morrisville, NC to lead initiatives enhancing customer experience, improving product quality, and driving measurable outcomes. This role collaborates with engineering, quality, services, and leadership to transform customer insights into actionable improvements across Lenovo products and processes.

The position entails coordinating cross-functional teams, delivering dashboards and executive communications, and advancing quality

Qualifications

• Bachelor’s degree in Engineering, Business, Quality, or related field.
• 5+ years of project/program management, engineering, and/or quality experience.
• Strong project and stakeholder management skills.
• Excellent communication and presentation skills.
• Proven ability to lead cross-functional initiatives and influence without direct authority.
• Strong analytical and problem-solving abilities.
• PMP certification preferred.
• Experience with customer-facing quality programs or escalation management.
• Experience with data analytics, Power BI, AI, or digital transformation initiatives preferred.
• Experience working in a global organization preferred.

Responsibilities

• Lead customer quality programs from concept through implementation
• Partner with customers and internal stakeholders to identify quality challenges and drive corrective actions
• Manage strategic initiatives focused on customer experience, quality improvement, and operational excellence
• Coordinate cross-functional teams across engineering, quality, services, manufacturing, and product development
• Develop executive presentations, project updates, dashboards, and leadership communications
• Support quality transformation initiatives, including analytics, AI enablement, automation, and process improvement
• Lead customer engagement activities, onsite visits, pilot programs, and feedback collection efforts
• Drive awareness and adoption of quality initiatives through communications, campaigns, and best-practice sharing
• Identify emerging risks, opportunities, and trends and translate them into actionable business recommendations

Skills

Project management

Stakeholder management

Communication

Presentation skills

Analytical thinking

Problem-solving

Influence without authority

Quality improvement

Cross-functional leadership

Education

Bachelor's degree in Engineering, Business, Quality

Tools

Power BI

Job description

Lenovo is seeking a Customer Quality Program Manager in Morrisville, NC to lead initiatives enhancing customer experience, improving product quality, and driving measurable outcomes. This role collaborates with engineering, quality, services, and leadership to transform customer insights into actionable improvements across Lenovo products and processes.

The position entails coordinating cross-functional teams, delivering dashboards and executive communications, and advancing quality