Global Services CX & Programs Manager

Lenovo; North Carolina; Hybrid; USD 110.000 - 170.000; Vollzeit

Zusammenfassung

Lenovo is seeking a highly motivated ISG ROW Service Delivery Program Manager to drive customer experience transformation across global service delivery, support, procurement, product teams, and executive governance. This role sits at the intersection of CX, operations, and strategic program execution, delivering measurable improvements for enterprise customers.

As a leader, you will manage cross-functional programs, coordinate executive reviews, and nurture partner relationships to enable

Qualifikationen

• 8+ years of experience in program management, service delivery, operations, customer experience, or vendor management.
• Bachelor's degree in Business, Computer Science, Engineering, Information Technology, or a related field.
• Experience coordinating executive reviews and governance programs.

Aufgaben

• Lead global ISG Service Delivery CX initiatives to improve satisfaction and outcomes.
• Coordinate monthly and quarterly business reviews with senior stakeholders and executives.
• Manage Lenovo's service delivery partner ecosystem and vendor relationships.
• Drive cross-functional programs and execute high-impact projects.
• Influence across the organization and communicate with executive leadership.

Kenntnisse

Program management

Vendor management

Customer experience

Operations

Service delivery

Executive communication

Cross-functional collaboration

Ausbildung

Bachelor's degree in Business, Computer Science, Engineering, Information Technology, or related field

Tools

SharePoint

Microsoft 365

Project management methodologies

Jobbeschreibung

Lenovo is seeking a highly motivated ISG ROW Service Delivery Program Manager to drive customer experience transformation across global service delivery, support, procurement, product teams, and executive governance. This role sits at the intersection of CX, operations, and strategic program execution, delivering measurable improvements for enterprise customers.

As a leader, you will manage cross-functional programs, coordinate executive reviews, and nurture partner relationships to enable