Customer Quality Lead — Manufacturing Excellence

Module X Solutions LLC; Shreveport (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Signing bonus

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Tuition assistance

Job summary

Module X Solutions LLC seeks a Customer Quality Supervisor to drive customer satisfaction by setting quality standards, analyzing feedback, and coordinating cross‑functional improvements. You will ensure FAT readiness and bridge between customers and internal teams to deliver top quality products and services.

Responsibilities include leading quality testing staff, managing NCRs and CAPAs, and reporting performance metrics to senior management.

Qualifications

• 3+ years of experience in Customer Quality in a manufacturing setting.
• 1+ year of leadership experience
• Experience using Microsoft Office applications, computers, and tablets; must be able to create reports, maintain records, analyze basic data, and communicate professionally by email.
• Working knowledge of inspection practices, quality standards, nonconformance handling, and basic manufacturing documentation.
• Ability to read and interpret drawings, specifications, work instructions, inspection criteria, or customer requirements.
• Ability to lead people on the floor while maintaining professional relationships with production, engineering, customers, suppliers, and management.

Responsibilities

• Develop customer satisfaction goals and monitor progress.
• Implement feedback systems to capture customer experience data.
• Analyze customer complaints to identify improvement areas.
• Represent the “Voice of the Customer” in internal decision‑making.
• Act as the main focal between operations and our customers to always ensure top customer satisfaction.
• Ensure products are complete, clean, and fully ready to present to customers for Factory Acceptance Testing (FAT).
• Support customer visits, audits, and inspections to ensure products and factory show well and customer concerns are addressed fully and in a timely manner.
• Coordinate cross functionally to manage action resolution to the customers’ satisfaction.
• Supervise and coordinate day-to-day activities of quality test technicians and assigned quality support personnel.
• Set daily testing priorities, communicate work assignments, track completion, and elevate barriers that could impact production or customer commitments.
• Provide hands-on support for functional testing, equipment provisioning and customer factory acceptance testing (FAT).
• Ensure testing results, quality records, punch items, NCRs, MRB actions, deviations, CAPAs, SCARs, and customer-related issues are documented accurately and closed in a timely manner.
• Develop and deploy improved processes for managing customer furnished equipment issues for communicating with customers. Manage customer RMA’s (Return Material Authorization) for equipment that must be removed and replaced by customers’ vendors.
• Support containment, investigation, disposition, correction, corrective action, and verification activities for internal nonconformances and customer escapes.
• Partner with Engineering, Production, Supply Chain, Quality, and Project Management to resolve quality issues and prevent repeat problems.
• Review drawings, specifications, work instructions, inspection plans, and customer requirements to confirm inspection criteria are understood and applied consistently.
• Train, coach, and develop testing personnel on inspection expectations, documentation practices, use of quality systems, and professional communication.
• Use Microsoft Office, SharePoint, Excel, and other digital tools to maintain records, build reports, analyze trends, and improve quality workflows.
• Monitor quality performance metrics such as defects, rework, escapes, closure aging, inspection throughput, and repeat issues; communicate trends to management.
• Assist with development and standardization of procedures, forms, checklists, inspection plans, and training materials.
• Promote a culture of accountability, factual problem solving, clean documentation, safety, and timely escalation.
• Maintain organization, cleanliness, and control of quality areas, inspection stations, records, gauges, and nonconforming material areas.
• Perform other related duties as assigned to support changing business needs.

Skills

Customer Quality

Leadership

MS Office

Inspection standards

Drawing interpretation

Communication

Detail oriented

Education

Bachelor’s degree in engineering or related field

High School Diploma or GED

Tools

SharePoint

Power BI

ERP

MES

QMS

Job description

Module X Solutions LLC seeks a Customer Quality Supervisor to drive customer satisfaction by setting quality standards, analyzing feedback, and coordinating cross‑functional improvements. You will ensure FAT readiness and bridge between customers and internal teams to deliver top quality products and services.

Responsibilities include leading quality testing staff, managing NCRs and CAPAs, and reporting performance metrics to senior management.