Customer Quality Engineer: Lead RCAs & Customer Issues

PPG; Lafayette (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

PPG in Lafayette, IN is seeking a Customer Quality Engineer to act as the primary liaison between customers and internal teams, driving root cause analysis, corrective actions, and continuous improvement across the product life cycle.

You will lead containment through closure of customer quality issues, coordinate with Manufacturing, Engineering, Supply Chain, and Customer Service, and ensure adherence to IATF 16949 and customer requirements.

Qualifications

• Bachelor's degree in Engineering, Chemistry or related field.
• 1+ years of experience in customer quality, manufacturing quality, technical development, or automotive engineering.
• 3+ years of experience with quality tools and structured problem‑solving methodologies.
• Demonstrated ability to lead cross‑functional teams and influence without direct authority.
• Experience establishing and managing communication in customer‑facing environments.
• Working knowledge of IATF 16949 quality management standards.

Responsibilities

• Lead resolution of customer quality issues, complaints, and claims from containment through closure.
• Be the primary customer contact for quality concerns, escalations, audits, and issue reviews.
• Promote structured root cause analysis and corrective actions using 8D, 5 Whys, and Fishbone.
• Coordinate cross-functional teams to investigate nonconformances and implement sustainable solutions.
• Ensure customer‑specific requirements are integrated into business processes.
• Monitor and improve main quality performance metrics, including complaint reduction, prompt response, and customer scorecard performance.
• Promote compliance with quality management systems, customer requirements, and applicable industry standards.
• Partner with Manufacturing, Engineering, Supply Chain, Sales, and Customer Service to enhance customer satisfaction.

Skills

Cross-functional leadership

Root cause analysis

Quality tools

Risk assessment

Analytical thinking

Education

Bachelor's degree in Engineering, Chemistry, or related field

Job description

PPG in Lafayette, IN is seeking a Customer Quality Engineer to act as the primary liaison between customers and internal teams, driving root cause analysis, corrective actions, and continuous improvement across the product life cycle.

You will lead containment through closure of customer quality issues, coordinate with Manufacturing, Engineering, Supply Chain, and Customer Service, and ensure adherence to IATF 16949 and customer requirements.