Customer Quality Engineer

PPG; Oak Creek (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

PPG seeks a Customer Quality Engineer to ensure customer quality requirements are met and to drive root cause analysis across the product lifecycle. You will be the primary liaison between customers and internal teams, guiding containment, corrective actions, and continuous improvement initiatives.

The role is on-site at the Oak Creek, WI facility, reporting to the Quality Assurance Site Manager, with responsibilities spanning cross-functional coordination and adherence to IATF 16949

Qualifications

• Bachelor's degree in engineering, chemistry, or related technical field or equivalent experience.
• 1+ years in customer quality, manufacturing quality, or automotive engineering.
• 3+ years using quality tools and structured problem-solving methodologies.
• Demonstrated ability to lead cross-functional teams and influence without authority.
• Experience engaging with prospects in customer-facing environments.

Responsibilities

• Lead resolution of customer quality issues from containment to closure.
• Be the primary customer contact for quality concerns, escalations, audits, and reviews.
• Promote structured root-cause analysis and corrective actions (8D, 5 Whys, Fishbone).
• Coordinate teams to investigate nonconformances and implement sustainable solutions.
• Ensure customer-specific requirements are integrated into business processes.
• Monitor and improve key quality metrics and customer scorecards.
• Promote compliance with quality systems and industry standards.
• Partner with Manufacturing, Engineering, Supply Chain, Sales and Customer Service.

Skills

Root cause analysis

Cross-functional collaboration

Analytical thinking

Risk assessment

Communication with customers

Structured problem solving

Prioritization under pressure

IATF 16949 knowledge

Education

Bachelor's degree in Engineering, Chemistry, or related field

Tools

8D Methodology

5 Whys

Fishbone Diagram

Job description

As Customer Quality Engineer, you ensure customer quality requirements are met and lead the resolution of customer quality issues across the product lifecycle. You serve as the primary quality liaison between customers and internal cross‑functional teams, driving root cause analysis, corrective actions, and continuous improvement programs. The CQE plays a critical role in maintaining customer satisfaction, compliance with quality standards, and sustained product and process performance. You will be on‑site at the Oak Creek, WI facility and report to the Quality Assurance Site Manager.

Responsibilities

• Lead resolution of customer quality issues, complaints, and claims from containment through closure.
• Be the primary customer contact for quality concerns, escalations, audits, and issue reviews.
• Promote structured root cause analysis and corrective actions using methodologies such as 8D, 5 Whys, and Fishbone.
• Coordinate teams to investigate nonconformances and implement sustainable solutions.
• Ensure customer‑specific requirements are integrated into business processes.
• Monitor and improve main quality performance metrics, including complaint reduction, prompt response, and customer scorecard performance.
• Promote compliance with quality management systems, customer requirements, and applicable industry standards.
• Partner with Manufacturing, Engineering, Supply Chain, Sales, and Customer Service to enhance customer satisfaction.

Qualifications

• Bachelor's degree in Engineering, Chemistry, or a related technical field, or equivalent experience.
• 1+ years of experience in customer quality, manufacturing quality, technical development, or automotive engineering.
• 3+ years of experience with quality tools and structured problem‑solving methodologies.
• Demonstrated ability to lead cross‑functional teams and influence without direct authority.
• Experience establishing communication and engagement with prospects in customer‑facing environments.
• Strong analytical, decision‑making, and risk assessment capabilities.
• Ability to manage multiple priorities in a fast‑paced, results‑oriented environment.
• Automotive or coatings industry experience, working knowledge of IATF 16949, and experience supporting customer or third‑party audits preferred.

Equal‑Opportunity Employer

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well‑being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.